Parts Advisor – Benington

Ernest Doe & Sons Ltd; Benington; À distance; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

32 days annual leave including bankhol

Company Sick Pay Scheme

Workplace Pension

Employee Referral Bonus Scheme

Winter Flu Jab Service

Car Tyre Discount

Staff Discount in Country Stores

Death in Service Cover (2 x salary)

Résumé du poste

Ernest Doe & Sons Ltd is seeking a customer-focused team member for our Country Store/Parts & Retail operations. You will assist customers and technicians with day-to-day queries, dispatch orders, and support showroom activities while maintaining a professional, presentable appearance.

The role requires strong communication skills, numeracy, and a proactive approach in a busy retail environment. Start date is immediate, with a permanent full-time contract and 39-hour weeks.

Qualifications

• Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner.
• Good knowledge of agricultural, construction and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial.
• Excellent people skills and enjoy working with the general public.
• Good understanding of the products we sell.
• Familiarity of working in a retail environment and showroom experience (desirable).
• Enjoy working in a busy atmosphere and can cope under pressure during busy periods.
• Good communication skills: face to face, email and telephone.
• General computer skills and familiarity with email and internet use.
• Excellent numeracy and literacy skills.
• Attention to detail and accuracy with numbers, handling of cash, and card payments.
• A team player-capable of working alone or with other team staff.
• Able to use own initiative.
• Smart & presentable appearance.
• Motivated by sales and targets.

Responsabilités

• Assist with day-to-day queries regarding machinery parts from customers and technicians.
• Dispatch and process customer orders and handle enquiries relating to products and services.
• Provide excellent customer service face to face or over the telephone.

Connaissances

Communication

Customer service

Parts knowledge

Sales orientation

Team player

Face-to-face, email, phone

Numeracy & literacy

Cash handling

Initiative

Outils

General computer skills

Description du poste

Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to‑day queries regarding machinery parts from customers and technicians. Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.

Required Skills/Experience:

• Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
• Good knowledge of agricultural, construction and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
• Excellent people skills and enjoy working with the general public
• Good understanding of the products we sell
• Familiarity of working in a retail environment and showroom experience (desirable)
• Enjoy working in a busy atmosphere and can cope under pressure during busy periods
• Good communication skills: face to face, email and telephone
• General computer skills and familiarity with email and internet use
• Excellent numeracy and literacy skills
• Attention to detail and accuracy with numbers, handling of cash, and card payments
• A team player-capable of working alone or with other team staff
• Able to use own initiative
• Smart & presentable appearance
• Motivated by sales and targets

Job Categories: Country Store, Parts & Retail

Job Type: Permanent, Full Time

Ref No: WS2344

Additional Information

• Start Date: Immediate, but subject to candidates notice period
• Hours: 39 hours per week basic – 8am to 5pm Monday to Thursday, 8am to 4pm Friday, Saturdays as per rota. Overtime paid at time and a half on completion of 39 hours Monday to Friday
• £Competitive, depending on experience
• 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Death in Service Cover (2 x salary)

19 branches across East Anglia, the South East and East Midlands