Parts Advisor | Automotive Parts & Support (OTE £6k)

Silcom Recruitment; Grayshott; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

OTE

Job summary

Premium Brand Dealership in Grayshott is seeking an experienced Parts Advisor. You will assist customers with parts inquiries, orders, and purchases in person and by phone, sourcing the correct parts and maintaining stock records.

Expect collaboration with service and sales teams, pricing accuracy, and support on compatibility and installation. The role involves Monday–Friday 8:00am–6:00pm with 1-in-3 Saturdays.

Qualifications

• Experience in automotive industry or parts supplier background.
• Excellent customer service and communication skills.
• Accurate record-keeping and data entry for parts orders.
• Ability to upsell or cross-sell parts and accessories.

Responsibilities

• Provide excellent customer service for parts inquiries, orders and purchases in person and by phone.
• Identify and source correct parts based on vehicle needs and specs.
• Maintain accurate parts inventory records and stock rotation.
• Provide pricing, quotes and information on discounts or promotions.
• Offer technical advice on parts compatibility, installation, and troubleshooting.
• Ensure invoices, purchase orders and warranty claims are properly completed.
• Coordinate with service and sales teams to ensure parts availability and requirements.
• Adhere to health and safety and manufacturer guidelines.

Skills

Customer service

Communication

Parts knowledge

Sales orientation

Problem solving

Tools

POS system

Inventory software

Job description

Premium Brand Dealership in Grayshott is seeking an experienced Parts Advisor. You will assist customers with parts inquiries, orders, and purchases in person and by phone, sourcing the correct parts and maintaining stock records.

Expect collaboration with service and sales teams, pricing accuracy, and support on compatibility and installation. The role involves Monday–Friday 8:00am–6:00pm with 1-in-3 Saturdays.