Parts Advisor - Grayshott

Silcom Recruitment; Grayshott; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

OTE

Job summary

Premium Brand Dealership in Grayshott is seeking an experienced Parts Advisor. You will assist customers with parts inquiries, orders, and purchases in person and by phone, sourcing the correct parts and maintaining stock records.

Expect collaboration with service and sales teams, pricing accuracy, and support on compatibility and installation. The role involves Monday–Friday 8:00am–6:00pm with 1-in-3 Saturdays.

Qualifications

• Experience in automotive industry or parts supplier background.
• Excellent customer service and communication skills.
• Accurate record-keeping and data entry for parts orders.
• Ability to upsell or cross-sell parts and accessories.

Responsibilities

• Provide excellent customer service for parts inquiries, orders and purchases in person and by phone.
• Identify and source correct parts based on vehicle needs and specs.
• Maintain accurate parts inventory records and stock rotation.
• Provide pricing, quotes and information on discounts or promotions.
• Offer technical advice on parts compatibility, installation, and troubleshooting.
• Ensure invoices, purchase orders and warranty claims are properly completed.
• Coordinate with service and sales teams to ensure parts availability and requirements.
• Adhere to health and safety and manufacturer guidelines.

Skills

Customer service

Communication

Parts knowledge

Sales orientation

Problem solving

Tools

POS system

Inventory software

Job description

The Role:

We're thrilled to partner with a premium brand dealership that is currently on the lookout for an experienced Parts Advisor to join their team in Grayshott. The ideal candidate would bring prior experience within the automotive industry, however our client will consider candidates from a parts supplier background!

Responsibilities & Requirements of a Parts Advisor:

Providing excellent customer service by assisting clients with their parts inquiries, orders, and purchases both in person and over the phone.

Identifying and sourcing the correct parts for customers' vehicles based on their needs and specifications.

Maintaining accurate records of parts inventory, including tracking stock levels, ordering new parts, and ensuring efficient stock rotation.

Providing accurate pricing and quotes for parts and accessories, including any discounts or promotions available.

Offering technical advice and support to customers and colleagues regarding parts compatibility, installation, and troubleshooting.

Ensuring all paperwork, such as invoices, purchase orders, and warranty claims, is completed accurately and filed appropriately.

Working closely with other departments within the dealership, such as service and sales, to ensure seamless coordination and communication regarding parts availability and requirements.

Adhering to all relevant regulations and guidelines, such as health and safety standards and manufacturer requirements, when handling and distributing parts.

Identifying opportunities to upsell or cross-sell additional parts, accessories, or services to customers based on their needs and preferences.

Package:

Basic Salary: £27,000 + £6,000 OTE!!!

Hours: Monday – Friday [8:00am – 6:00pm] + (1-in-3) Saturdays!!

**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**