Parts Advisor: 33 Days Holiday, Training & Perks

Evans Halshaw; Backworth; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days holiday including bank hols

Pension

Life assurance

Cycle to work scheme

Staff discounts on cars and services

Volunteer day

Birthday day off

Job summary

Lithia UK is seeking a Parts Advisor to join the team, delivering first-class customer service to workshop and retail customers while ensuring accurate stock and smooth processes. You will use internal systems for stock management and invoicing, with a supportive role in driving sales and upselling relevant parts and services.

The role emphasises organisation, attention to detail, and a proactive approach in a busy automotive environment, with opportunities for growth and development within

Qualifications

• Provide first-class customer service to internal and external customers, offering expert advice and guidance on parts, products, and availability.
• Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly.
• Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available.
• Support the sales process by identifying upsell opportunities and promoting relevant products or services.
• Maintain an organised, secure, and compliant working environment across all areas of the parts department.

Responsibilities

• Provide first-class customer service to internal and external customers, offering expert advice and guidance on parts, products, and availability.
• Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly.
• Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available.
• Support the sales process by identifying upsell opportunities and promoting relevant products or services.
• Maintain an organised, secure, and compliant working environment across all areas of the parts department.
• Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer.
• A genuine passion for delivering excellent customer service, with a positive and proactive approach.
• Strong communication and organisational skills, with the ability to multitask in a busy environment.
• Good computer literacy and confidence using internal systems for stock management and invoicing.
• Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn.
• Full UK manual driving licence desirable not essential

Skills

Customer service

Stock management

Invoicing

IT systems

Communication

Education

Full UK driving licence (desirable)

Tools

Stock management software

Job description

Lithia UK is seeking a Parts Advisor to join the team, delivering first-class customer service to workshop and retail customers while ensuring accurate stock and smooth processes. You will use internal systems for stock management and invoicing, with a supportive role in driving sales and upselling relevant parts and services.

The role emphasises organisation, attention to detail, and a proactive approach in a busy automotive environment, with opportunities for growth and development within