Parts Advisor

Hatfield; Shrewsbury; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days holiday (including bank hols)

Pension

Life assurance

Exclusive car discounts

Job summary

Hatfields Shrewsbury JLR is seeking a Parts Advisor to be the trusted link between workshop, customers and suppliers, delivering exceptional service while ensuring the right parts are in the right place at the right time. You will focus on accuracy, stock control, order processing, upselling relevant products and supporting a seamless customer experience, in a busy retail and workshop environment.

The role offers 33 days of holiday including bank holidays, pension, life assurance and exclusive

Qualifications

• Customer service excellence and strong communication are required.
• Excellent organisational and multitasking abilities.
• Good computer literacy; confident with internal stock management and invoicing systems.
• Experience in parts or automotive environment is desirable but open to strong customer-service backgrounds.

Responsibilities

• Provide first-class customer service to internal and external customers, offering expert advice on parts and availability.
• Process orders accurately and file documentation correctly.
• Monitor and maintain stock levels in collaboration with the Parts Leader.
• Support the sales process by identifying upsell opportunities.
• Maintain a secure and compliant working environment across all areas of the parts department.
• Collaborate with colleagues across departments to ensure a seamless customer experience.

Skills

Customer service

Communication

Organisation

Computer literacy

Sales focus

Driving licence

Teamwork

Tools

Stock management software

Invoicing systems

Job description

Hatfields Shrewsbury JLR

Basic salary of £29,724, competitive bonus, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Parts Advisor at JLR you’ll be the trusted link between our workshop, customers, and suppliers—delivering exceptional service while ensuring the right parts are always in the right place at the right time. With a strong focus on accuracy, efficiency, and customer satisfaction, you’ll help keep our workshop running smoothly and support retail customers with genuine parts and accessories that enhance vehicle performance and reliability.

Working with Lithia UK you’ll be at the heart of a forward-thinking retailer, representing some of the world’s most recognised brands and backed by a team that’s committed to your growth. We’re looking for a Parts Advisor who’s organised, customer-focused, and driven to provide a first-class experience every time.

Your Journey as a Parts Advisor:

• Provide first-class customer service to internal and external customers, offering expert advice and guidance on parts, products, and availability
• Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly
• Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available
• Support the sales process by identifying upsell opportunities and promoting relevant products or services
• Maintain an organised, secure, and compliant working environment across all areas of the parts department
• Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer

Do you have what it takes to be a Hatfielfds colleague? We’re looking for someone who is:

• A genuine passion for delivering excellent customer service, with a positive and proactive approach
• Strong communication and organisational skills, with the ability to multitask in a busy environment
• Good computer literacy and confidence using internal systems for stock management and invoicing
• Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn
• Full UK manual driving licence desirable not essential

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.