Parts Advisor

Vertu Motors plc; Stafford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Job summary

Vertu Ford Stafford is seeking a Parts Advisor to join our on-site team. The position offers a basic salary of £29,702.40 plus company benefits, with Monday to Friday 8:30am–5:30pm and occasional Saturdays.

You will handle incoming trade parts enquiries, accurately identify parts to meet customer needs, and use promotions to hit sales targets while pursuing upsell opportunities. Ongoing training will keep you updated on parts, bulletins, and recalls.

Qualifications

• Experience in the motor industry preferred.
• Ability to identify parts to meet customer needs.
• Willingness to complete training and stay updated with parts promotions.

Responsibilities

• Handle incoming trade parts enquiries and orders via telephone and online platforms.
• Accurately identify parts to meet customer sales requirements.
• Utilise promotions to achieve targets and grow overall sales; upsell opportunities.
• Maintain knowledge of parts through training, bulletins, catalogues, and recalls.

Skills

Trade parts knowledge

Upselling skills

Customer service

Job description

Vertu Ford Stafford

Vertu Ford Stafford have an exciting opportunity for a Parts Advisor to join our brilliant team!

We are offering a basic salary of £29,702.40 plus company benefits!

Hours of work:

Monday to Friday 8:30am - 5:30pm 1 hour lunch break and every other saturday 8:30am - 12:30pm

We have a great team on site who are committed to providing a fantastic customer experience and are able to offer a professional service to trade customers. Your daily duties will include dealing with incoming trade parts enquires and orders via telephone and online platforms.

You will be able to accurately identify parts to meet the customer sales requirements, Utilising all product promotions effectively to achieve specific targets set, Identifying and maximising all upsell opportunities thereby growing overall sales figures, be able to maintain your own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.

Ideally for this role you will have Parts Experience from a similar role within the Motor industry. You will need to be ambitious and have a determination to seek out new sales opportunities within our customer database and exceed parts sales objectives on a daily basis.

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme