Parts Advisor

Jago Consultants; Romford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A prestige car dealership in Romford seeks a motivated Parts Advisor to enhance their parts team's performance. The selected candidate will manage customer inquiries, ensure timely stock management and maintain exceptional service standards, bringing expertise in parts and customer relations.

Responsibilities

• Establish customers’ needs for required parts.
• Communicate relevant promotions and offers.
• Deliver exceptional customer service.
• Receive and record parts from suppliers.
• Report stock damages or losses.

Skills

Teamwork

Multi-tasking

Deadline-oriented

Professional communication

Job description

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My client is a prestige car dealership based in Romford are currently looking for a new Part’s Advisor to join their team.

About the position

The service and expertise provided by our parts team are crucial to the business’ success. Therefore, the successful candidate for our Parts Advisorposition will have previous experience in a similar role and proven customer service skills.

A large part of theParts Advisor position involves:

• Establishing customers’ needs for required parts through conversations, diagnosis and recommendations as appropriate;
• Communicating relevant promotions and offers to customers;
• Delivering exceptional customer service to external and internal customers;
• Receiving, recording and allocating parts and consumables from suppliers;
• Reporting any stock damages or losses;
• Assisting parts stock checks;
• Liaising and maintaining a brilliant working relationship with the manufacturer;
• Being fully conversant with procedures within the parts department;
• Maintaining and updating displays as per manufacturer requirements.

About our requirements

We expect our new Audi Parts Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Teamwork
• Ability to multi-task
• Ability to work to deadlines
• Confident and professional communication skills

Salary and Hours
Basic up to £28,000 and OTE uncapped
Hours: Monday to Friday 8am to 6pm and alternative Saturdays