Parts Advisor

Vindis Group; Northampton; Vor Ort; GBP 17.000 - 21.000; Vollzeit

Benefits dieser Stelle

Employee Car Scheme

Paid Birthday Leave

Family Friendly policies

Sick Pay

24/7 Employee Assistance Programme

Life Assurance

Discounts on parts and services

Zusammenfassung

Vindis Group is recruiting for a Parts Advisor at Northampton Audi. The role focuses on delivering exceptional customer service, accurate stock management, and collaboration within the aftersales team to ensure smooth flow between departments.

You'll contribute to maintaining stock accuracy, reducing obsolescence, and achieving parts objectives while adhering to training and process standards. Experience in franchised dealerships is preferred.

Qualifikationen

• Previous experience in a similar role, ideally within the automotive industry.
• Excellent attention to detail and strong organisational skills.
• Proficient in using Data Management Systems.
• Experience as a Parts Advisor in a franchised dealership is preferred.

Aufgaben

• Ensure accurate perpetual stock takes are undertaken.
• Champion customer service excellence and maintain a helpful attitude.
• Maintain accurate stock levels and minimise obsolescence.
• Deliver on aftersales processes with training and guidance.
• Develop effective working relationships with wider aftersales team.
• Utilise tools to become a specialist in your area.

Kenntnisse

Attention to detail

Organisational skills

Data Management Systems

Customer service

Team collaboration

Jobbeschreibung

This is arare and exciting opportunity to join Northampton Audi as a process driven anddetail-orientated Parts Advisor, within an innovative and well-establishedorganisation.

About Us:

As part ofa team of approximately 700 colleagues at the Vindis Group, you will contributeto a business that places customer excellence, operational standards andemployee development at the heart of its strategy. We are proud of our heritageand ambitious about our future; our continued success is built upon a HighPerformance Culture that values professionalism, accountability andcollaboration.

How we support our #Exceptional People:

• DriveOur Brand -Enjoy our Employee Car Scheme after a qualifying period, with no depositrequired. Experience the joy of driving our brand products at remarkableprices.
• CelebrateYou -Take your birthday off with Paid Birthday Leave - On us!
• FamilyFirst -Benefit from our Family Friendly policies, including enhanced Maternityand Paternity packages.
• StayHealthy -Our enhanced Sick Pay ensures you’re taken care of when you need it most(based on length of Service).
• WellbeingAt Your Fingertips - Access to our 24/7 Employee AssistanceProgramme, for quick and easy Online GP services, exclusive retaildiscounts, legal and financial support, and comprehensive 360 wellbeingservices.
• PeaceOf Mind -Enjoy a life Assurance policy at no cost, bringing peace to you and yourloved ones.
• ExclusiveDiscounts -Take advantage of employee discounts on parts, vehicle MOT's/Servicing, and vehicle purchases; as well as access to lifestyle and retail discountsthrough our Salary Extras platform.
• Growour Team -Earn a financial reward if you successfully refer a friend.
• Developwith Vindis - Access to vast training resources, including: access to theVolkswagen Group UK National Learning Centre and Brand AccreditationPathways.
• PerformanceRecognition - We provide a competitive bonus scheme associated with thisrole.

About the Role:

As a PartsAdvisor, you will be an integral member of the Aftersales Team. Your keyresponsibilities will include:

• Ensuringaccurate perpetual stock takes are undertaken.
• Being integral inchampioning and maintaininga culture of customer service excellence.
• Adhering to rotationprinciples.
• Ensuring that partsare returned to the Manufacturer, if required, in accordance with therelevant timeframes.
• Maintaining accuratestock levels.
• Minimisingobsolescence and ensuring it is appropriately addressed.
• Meeting parts andaccessories objectives.
• Monitoring shelflife.
• Ensuring that partsand accessory displays are relevant and presented with all necessaryinformation.
• Delivering upon theaftersales process as per the training, guidance and expectations given.
• Maintainingdocumentation and electronic records in a complete and accurate manner,ensuring attention to detail with all administrative tasks.
• Developing effectiveworking relationships with the wider aftersales team to ensure that the 'flow' of information between departments (service, parts & workshop) is timely, accurate, clear and consultative.
• Effectivelyutilising the tools and resources available to you to become a specialistin your area.
• Previous experiencein a similar role, ideally within the automotive industry.
• Excellent attentionto detail, along with strong organisational skills and the ability toconsistently meet deadlines.
• Proficient in usingData Management Systems.
• Previous experienceas a Parts Advisor, within a franchised dealership.
• Brand Accredited

We lookforward to receiving your application and hope to be able to welcome you as ateam member within the Vindis Group in the near future.