Audi Parts Advisor

Sytner Group; London Borough of Hounslow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity/Adoption pay

Career development

Discounted car schemes

High street discounts

Gym discounts

Cycle to work

Job summary

Sytner Group is seeking a motivated Parts Advisor for West London Audi. You will handle stock, assist customers with parts identification and sourcing, and maintain an efficient parts room while supporting colleagues and ensuring excellent service.

The role may involve weekend patterns to maintain high service levels, with emphasis on accuracy, IT literacy, and strong communication across internal and external customers and suppliers.

Qualifications

• Experience in a similar role within the motor industry.
• IT literate and comfortable with IT systems.
• Strong organisational skills and attention to detail.
• Excellent communication and customer-facing experience.

Responsibilities

• Maintain parts stock room and manage stock levels.
• Assist with parts identification, searching and sourcing.
• Handle customer and supplier inquiries face-to-face and over the phone.
• Support colleagues and ensure prompt handling of requests.

Skills

IT literate

Customer service

Communication

Organised

Job description

About the role

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at West London Audi.

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.