Parts Advisor

Stellantis &You; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive company is seeking a call centre operative to provide exceptional customer service and support for parts distribution. The role involves handling customer inquiries, selling products, and improving service quality. Join a dynamic team and enjoy competitive benefits.

Benefits

Company Car Scheme

Company Discounts

Pension

Annual Holiday

Employee Assistance Programme

Training Opportunities

Qualifications

• Minimum 1 year experience in automotive call centre or related role.
• Demonstrable parts experience and computer skills.

Responsibilities

• Become an expert in OE & Aftermarket products.
• Handle calls promptly and suggest process improvements.
• Build relationships with customers to win sales.

Skills

Communication

Customer Service

Sales

Tools

Database Packages

Job description

We’re ideally looking for an automotive call centre operative with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet. Working in this critical customer facing role, our call centre operatives are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, which recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Benefits include:

• Company Car Scheme: Access up to two company branded vehicles with insurance, servicing, breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Up to 7% employer contribution.
• Annual Holiday: Starting with 22 days, increasing to 26 with continued service, plus bank holidays.
• Reward Gateway: Over 500 deals to save on various products and services.
• Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave.
• Employee Assistance Programme: Counselling, practical info, and digital resources for wellbeing.
• Occupational Health: Support for physical, mental, and social well-being.
• Personal Accident Insurance: Worldwide coverage.
• Training Opportunities: E-learning and development initiatives.
• Shared Incentive Plan: Opportunity to invest in Stellantis Group.
• Health Cash Plan: Claim a percentage of daily health expenses.

Role Description:

• Become an expert in our OE & Aftermarket products offerings to customers.
• Good communication skills and telephone manner, with ability to sell and upsell.
• Ensure accuracy of invoicing and estimating.
• Build relationships with customers to win sales, improve margins, and provide excellent service.
• Handle calls promptly and participate in promotions and campaigns.
• Utilise business data to identify opportunities across customer types and products.
• Suggest process improvements to increase efficiency and service quality.
• Support strategies to improve profitability and efficiency.
• Provide technical & logistical assistance and handle customer requests.

A Day in the Life:

"No two days are the same, in a fast-paced environment with a variety of calls from parts enquiries to technical help and account queries. Sales days are energetic, and teamwork is key."

Let's Work Together:

Stellantis &You is part of Stellantis, a global automotive leader with brands like Abarth, Alfa Romeo, Citroen, DS, Fiat, Jeep, Peugeot, and Vauxhall. We value growth, flexibility, and commitment, offering a competitive salary and benefits.

This is an exciting opportunity at the Midlands/North Parts Hub to become a key team member, meeting order deadlines and collaborating across departments to meet customer needs.

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