Parts Advisor

Marshall Motor Group; Exeter; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Life insurance & pension scheme

Discounts on car servicing, purchase &

Wellbeing support, exclusive shopping

Exclusive lifestyle perks

Job summary

Marshall Audi Exeter is seeking a motivated Parts Advisor to join the aftersales team. You will ensure smooth workshop operations by supplying the right parts at the right time and delivering excellent service to internal and external customers.

In this role you will receive, record and organise stock, respond to enquiries, and collaborate with service advisors and the sales team to keep jobs on schedule. A focus on Health & Safety and customer satisfaction is essential.

Qualifications

• Experience as a Parts Advisor is preferred.
• Comfortable using iPad or similar inventory software.
• Strong customer-service focus and positive attitude.
• Able to follow established processes and work both independently and in a team.

Responsibilities

• Receive, unload and record all incoming parts and stock deliveries.
• Store and organise parts with up-to-date inventory records in internal systems.
• Respond to workshop and customer enquiries in person, by phone and email with a quick, expert service.
• Pick and distribute parts for technicians, coordinating with service advisors and the sales team.

Skills

Customer service

Organised

Health & Safety

Tech-savvy

Teamwork

Tools

iPad

Job description

About The Role

Parts Advisor

Marshall Audi Exeter
Basic Salary £30,151 | OTE £34,250; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to wellbeing support, exclusive shopping and lifestyle perks.
Full-time | Monday – Friday

Join Audi and Keep Our Aftersales Operation Moving

At Marshall Audi Exeter, we're looking for a motivated and customer-focused Parts Advisor to join our successful aftersales team. This is a fantastic opportunity to become part of a modern, purpose-built Audi dealership, working alongside experienced colleagues in a fast-paced environment where no two days are the same.

As a Parts Advisor, you'll play a vital role in ensuring our workshop runs smoothly, supplying the right parts at the right time and delivering excellent service to both internal and external customers.

In this role:

• You’ll receive, unload and accurately record all incoming parts and stock deliveries.
• You’ll store and organise parts, maintaining clear, up-to-date inventory records in our internal systems.
• You’ll respond to internal workshop and external customer enquiries in person, by phone and via email, delivering a quick and expert service.
• You’ll pick and distribute parts for technicians, working closely with service advisors and the sales team to keep every job on schedule.

We're looking for:

• Someone with previous experience as a Parts Advisor, ideally within a franchised dealership.
• Someone comfortable following established processes and procedures, and working both independently and as part of a team.
• Someone motivated, organised and who prioritises Health & Safety in the workplace.
• Someone tech-savvy and confident using iPad or similar software for inventory management.
• Most importantly, someone who takes pride in delivering a positive experience for every customer and colleague, every time.

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.
We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards:Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training:We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development:Ongoing manufacturer training and development pathways across the Group.
• Financial security:Life insurance, contributory pension.
• Exclusive perks:Discounts and rewards via a dedicated employee platform.
• Referral bonuses:Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.