Parts Advisor

Genuine Parts Company; Kidderminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

Genuine Parts Company is looking for a Parts Advisor to join the Kidderminster branch. In this role, you'll engage with customers to enhance sales through proactive communication and relationship building, ensuring efficiency in order processing and customer satisfaction. The position offers a chance to be part of a global leader with opportunities for career progression and exclusive retailer discounts.

Benefits

Exclusive discounts and cashback from major retailers

Opportunities for career progression

Bespoke training

Free pension advice

Access to Health and Financial tools

Performance-based bonus

Discount on car parts

Qualifications

• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Organized and efficient whilst working towards deadlines.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.

Skills

Communication skills

Customer empathy

Sales ability

Organizational skills

Punctuality

Proactivity

Job description

CV Components is the CV division of Alliance Automotive Group, comprising over 30 branches who provide commercial vehicle parts, tools & equipment, to all segments of the automotive industry. These include independent repair centres, national retailers, fast-fit chains, fleet operators, leasing companies, fleet maintenance companies, and emergency service fleets.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities will include but not limited to:

• Taking orders over the telephone, upselling to increase invoice value.

• Outbound calling to raise customer awareness and achieve higher sales.

• Building long-term rapport with local customers

• Actively promote offers, discounts and customer competitions

• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.

• Pro-active and enthusiastic when speaking with customers.

• Able to demonstrate empathy towards customers.

• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.

• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.

• Opportunities for career progression and bespoke training.

• Free pension advice from our standard pension provider.

• Free access to Health, Wellbeing and Financial tools.

• Potential to earn a performance based bonus, paid monthly.

• Discount on car parts

Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!

Alliance Automotive Group is an equal opportunities employer.