Account Handler - Commercial & Schemes

Howden; Cheltenham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Howden in Cheltenham is seeking an Account Handler within our Commercial Schemes division to support our team in delivering outstanding service to landlords and clients. You will prioritise tasks, manage queries by phone or email, and produce clear, professional documentation while coordinating with insurers.

The role requires at least 12 months of customer service and administrative experience, plus 5 GCSEs including Maths and English, and excellent attention to detail and interpersonal skills.

Qualifications

• Minimum 12 months of customer service/administrative experience.
• Maths and English GCSEs at A–C (or equivalent).

Responsibilities

• Prioritise and handle all work promptly and accurately.
• Handle queries by phone or email professionally.
• Produce accurate documentation at all times.
• Process adjustments with insurers and collect premiums.
• Refer queries outside experience to senior staff.

Skills

Accuracy & attention to detail

Fast processing

Literacy & numeracy

Interpersonal skills

Education

GCSEs including Maths and English

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are on the hunt for an Account Handler within our highly successful Commercial Schemes division to support our team to deliver an outstanding service to our clients. You will be responsible for achieving personal operational targets whilst delivering outstanding customer service to our landlords.

This is a fantastic opportunity for someone who is eager to develop their career within the insurance industry. You will join a dynamic and successful organisation that values collaboration, innovation, and excellence in everything we do. Please note this is a full-time, permanent position. You will be based in our Cheltenham office and ideally be onsite for 3 days per week. (During training you will be required in the office full time)

Overview:

• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Produce accurate and professional documentation at all times.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
• Re-marketing exercises.
• Dealing with client payments in line with Howden procedures.
• Participating in meetings as and when required.

Knowledge:

• A minimum of 12 months' customer service and administrative experience is preferred for this role.

Skills:

• Accuracy and attention to detail.
• Ability to process work quickly and efficiently and prioritise work to meet deadlines.
• Good literacy and numeracy.
• Excellent interpersonal skills and an ability to communicate accordingly to build rapport and develop positive relationships.

Qualifications:

• 5 GCSE A*-C including Maths and English.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.