Business Support Administrator - Commercial & Schemes

Howden, the new name for Aston Lark; Cheltenham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Howden is seeking a Business Support Administrator to join our Cheltenham team, delivering day-to-day operational support for external partnerships and internal colleagues, with a focus on new business and renewal activity. Based in Cheltenham, the role is full-time and requires a hands-on, data-driven mindset, strong Excel skills, and a proactive approach to process improvement.

This position offers a stable career path within a global insurance group committed to diversity and flexible hybrid

Qualifications

• A minimum of 12 months experience in an administration position.
• Knowledge on all Microsoft packages. Proficient in Excel.
• Strong data-driven mindset with attention to detail.
• Excellent written and verbal communication, and customer service.

Responsibilities

• New business and renewal referrals handling.
• Production and analysis of policy risk management statistics.
• Rate card management and declaration production.
• Regulatory, distribution and administrative support.
• New business and renewal policy administration including documentation.
• Monthly sales declaration management and invoicing.
• Training / process documentation production and maintenance.
• Central contact for partner enquiries and referrals.
• Operational support to Partnership Development Managers/Executives.
• Compliance and financial stability checks for regulated partnerships.
• Drive continuous improvements to operational processes.

Skills

MS Office

Customer service

Attention to detail

Communication

Teamwork

Initiative

Education

GCSE Maths and English

Tools

Excel

Word

Outlook

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are seeking a Business Support Administrator to support our team in Cheltenham where you will provide the delivery of operational business support services through the day to day running of external business partnerships and internal colleagues in particular new business and renewal Partnership Managers.

Please note this is a full-time, permanent opportunity. You will be based in our Cheltenham office and ideally be onsite for 2 days per week on average.

Overview:

• New business and renewal underwriting referrals.
• Production and analysis of policy risk management statistics.
• Rate card management and declaration production.
• Regulatory, distribution and administrational business support.
• New business and renewal policy administration including policy documentation production and maintenance.
• Monthly sales declaration management and invoicing.
• Training / process documentation production and maintenance.
• Central point of contact for partner enquiries, referrals and requests.
• Operational support to Partnership Development Managers / Executives.
• Compliance and financial stability checking in support of regulated partnerships.
• Continuous improvements to operational processes and procedures.

Knowledge:

• A minimum of 12 months experience in an administration position.
• Knowledge on all Microsoft packages.
• Previous success in a data-driven role with proven ability in using Excel to at least an intermediate level.

Skills:

• Strong skills in Microsoft Office - Word, Excel and Outlook.
• Product governance and fundamental principles of TCF.
• FCA and credit referencing systems.
• Self-motivated.
• A willingness to learn.
• Excellent attention to detail.
• Excellent customer service skills verbally and written.
• Being able to use your own initiative.
• Work well on your own and in a team.

Qualifications:

• GCSE Maths and English (or equivalent).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.