Account Handler - Commercial & Schemes

Howden Group; Cheltenham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden Group in Cheltenham is seeking an Account Handler within the Commercial Schemes division to deliver an outstanding service to landlords and clients. You will handle queries, produce accurate documentation, and manage payments and renewals with insurers.

A minimum of 12 months in customer service and administration is preferred, with 5 GCSEs including Maths and English. This is a full-time, hybrid role based in Cheltenham; training may require full-time office presence.

Qualifications

• 5 GCSEs A*-C including Maths and English.
• Minimum 12 months' customer service and administrative experience.

Responsibilities

• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Produce accurate and professional documentation at all times; process adjustments with insurers and issue revised documentation.
• Refer all queries outside your own experience, knowledge and authority to senior staff.
• Re-marketing exercises and issuing renewal documentation.
• Dealing with client payments in line with procedures; participate in meetings when required.

Skills

Accuracy

Attention to detail

Time management

Literacy

Interpersonal skills

Prioritisation

Education

GCSEs A*-C including Maths and English

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect clients' assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are on the hunt for an Account Handler within our highly successful Commercial Schemes division to support our team to deliver an outstanding service to our clients. You will be responsible for achieving personal operational targets whilst delivering outstanding customer service to our landlords. This is a fantastic opportunity for someone who is eager to develop their career within the insurance industry. You will join a dynamic and successful organisation that values collaboration, innovation, and excellence in everything we do.

Please note this is a full-time, permanent position. You will be based in our Cheltenham office and ideally be onsite for 3 days per week. (During training you will be required in the office full time)

Overview

Prioritise and handle all work promptly and accurately. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Produce accurate and professional documentation at all times. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums. Refer all queries that fall outside your own experience, knowledge and authority to senior staff. Re-marketing exercises. Issuing renewal documentation. Dealing with client payments in line with Howden procedures. Participating in meetings as and when required.

Knowledge

A minimum of 12 months' customer service and administrative experience is preferred for this role.

Skills

Accuracy and attention to detail. Ability to process work quickly and efficiently and prioritise work to meet deadlines. Good literacy and numeracy. Excellent interpersonal skills and an ability to communicate accordingly to build rapport and develop positive relationships.

Qualifications

5 GCSE A*-C including Maths and English.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.