Partner Services

BT Group; Salford; On-site; GBP 29,000 - 35,000; Full time

Job summary

BT Group in Manchester is seeking a confident Partner Service Team Member to support Partners and Customers, manage orders from placement to first bill, and help deliver a great service experience.

You will build trusted relationships, monitor projects, and collaborate across Service and Sales while adopting new products and tools and providing timely feedback.

Responsibilities

• Build strong relationships with Partners, Customers and colleagues across Service and Sales.
• Monitor orders and projects,identifyrisks early and coordinate action to support successful delivery.
• Own service issues through to resolution and support root-cause analysis and corrective action.
• Develop your knowledge of relevant products,processesand systems.
• Actively support the rollout of new products,systemsand ways of working by completing training and providingtimely, constructive feedback.
• Work flexibly and collaboratively to support team priorities,handoversand service delivery.

Job description

Job Description

Job Title: Partner Services

Req ID: 62833

Job Function: BT contact centres

Posting Start Date: 29/09/2026

Posting End Date:

Division: UK Business

Job Location: GBR-Manchester-New Bailey

Advertised Salary: 32,082

Partner Service Team Member

Location:Manchester |Grade:TMSV3

It’san exciting time to join Indirect Partner Service as we prepare to introduce important new strategic products and the systems that will support this role and improve how we serve our Partners and Customers.We’relooking for a confident and proactive Partner Service Team Member who will embrace these changes, help shape their successful rollout and deliver a great customer experience.You’llbuild trusted relationships, manage orders and projects from placement through to first bill, keep stakeholders informed and take ownership of service-impacting issues through to resolution.

Whatyou’ll be doing:

• Build strong relationships with Partners, Customers and colleagues across Service and Sales.
• Monitor orders and projects,identifyrisks early and coordinate action to support successful delivery.
• Own service issues through to resolution and support root-cause analysis and corrective action.
• Develop your knowledge of relevant products,processesand systems.
• Actively support the rollout of new products,systemsand ways of working by completing training and providingtimely, constructive feedback.
• Work flexibly and collaboratively to support team priorities,handoversand service delivery.

Whatwe’re looking for:

You’llbe customer-focused,organisedand comfortable taking ownership.You’ll communicate clearly, work well withothersand respond positively to change, with a willingness to learn, adopt new tools and help improve how we work.