Partner Operations Manager

Randstad Technologies; Greater London; Hybrid; GBP 45,000 - 60,000; Part time

Job summary

A leading technology consulting firm is seeking a Partner Operations Manager in London. This hybrid role involves coordinating between publishers and vendors, resolving issues, and managing documentation. The ideal candidate should have 2-3 years of experience in project management and excellent relationship management skills. Key products supported involve investigative tools and subscription services in a fast-paced environment.

Qualifications

• Minimum 2-3 years of professional experience in a relevant field.
• Efficient issue resolution via documentation or escalation.
• Experience in coordinating across vendors and project management.

Responsibilities

• Act as the liaison between publishers and vendors.
• Resolve publisher issues through documentation fixes.
• Coordinate projects and programmes across teams.

Skills

Problem Solving/Troubleshooting

Project/Program Management

Vendor Management

Soft Skills

Job description

Partner Operations Manager

Role: Partner Operations Manager · Location: London · Work Model: Hybrid · Employment Type: Contract

We are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non-technical role bridges publishers, external vendors, and internal teams within a company that delivers large-scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.

Key Responsibilities

• Act as the liaison between publishers, vendors, and internal teams
• Resolve publisher issues through documentation fixes or cross-functional escalation
• Coordinate projects and programmes across vendors, PMs, and engineering teams
• Oversee first-level support operations and define SOPs/playbooks
• Manage vendor relationships and ensure effective stakeholder communication
• Identify opportunities to improve documentation, retrain vendors, or elevate feature requests/bugs
• Support three core products:
  • Pinpoint: Investigative research tool for journalists; straightforward support (loading/access issues)
  • Reader Revenue Manager: Subscription service tool involving integrations, payments, user management, and financial reporting; fast-paced with frequent feature updates
  • News App: High-scale system with low support volume; tickets mainly styling or traffic queries

Required Skills & Experience

• Experience Level: Minimum 2-3 years of professional experience
• Problem Solving/Troubleshooting: Efficient issue resolution via documentation or escalation
• Project/Program Management: Coordinating across vendors, PMs, and engineering teams
• Vendor Management: Overseeing support operations and defining SOPs/playbooks
• Soft Skills: High empathy and relationship management skills, essential in the sensitive, regulatory-driven news sector
• Preferred Backgrounds: Consultancy (IT/Strategy) or News/Media ecosystem experienceConsultancy (IT/Strategy)
• News/Media ecosystem experience

If you are interested then please apply directly to the ad or send your CV to (see below)