Partner-Centred Design Consultant

ImmigrationGPT; Greater London; Hybrid; GBP 254,000 - 304,000; Full time

Job summary

Blue Ventures Conservation seeks a consultant or team with strong experience in service design, CX, UX or human-centred service transformation to review the partner experience and link it to organisational choices.

The consultancy will examine the end-to-end experience of working with Blue Ventures and connect it to the organisation's decisions. Direct partner research will inform the assignment, and the team will develop alternative approaches and a reusable framework.

Qualifications

• Strong experience in service design, CX, UX or human-centered service transformation.
• Ability to conduct partner research and evaluate end-to-end partner journeys.
• Experience translating insights into practical frameworks and recommendations.

Responsibilities

• Examine end-to-end partner experience with Blue Ventures.
• Inform the assignment with direct partner research.
• Propose alternative approaches and frameworks for ongoing use.

Skills

Service design

Customer experience

User experience

Human-centered design

Consultancy

Job description

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About the job

Location: GlobalClosing date for applications: Monday, 26 October 2026Start date: As soon as PossibleConsultancy duration: Three to Four MonthsConsultancy budget: Circa GBP 25,000 grossWe unlock power with coastal communitiesBlue Ventures connects coastal communities, restoring the ocean, providing the resources and partnerships they need to unlock their power and turn local action into global impact. We link communities with allies, knowledge and influence to create unstoppable waves of change.Together, we’re placing communities at the centre of solutions to sustain fisheries, manage ecosystems and redefine how the world protects the ocean.Summary job descriptionWe seek a consultant or team with strong experience in service design, customer experience (CX), user experience (UX) or human-centred service transformation to bring an independent partner-experience perspective and organisational critique to this work.The consultancy will examine the end-to-end experience of working with Blue Ventures and connect it to the organisational choices shaping that experience. This includes how functions such as training and learning, partnerships, programme performance, data science and advocacy engage partners and coordinate their work.Direct partner research will inform the assignment. The consultant must also bring the expertise to interpret and challenge existing arrangements, develop alternative approaches and demonstrate how support could be designed and delivered differently.The work should introduce a shared framework that Blue Ventures can continue using beyond the consultancy. By applying this framework to selected priority areas, the consultant should demonstrate its value and help teams develop the understanding and practices needed to maintain it. The assignment is not expected to identify or design every change the organisation may need.The primary focus will be partners funded through the Frontline Community Fund (FCF) and their interactions across Blue Ventures. The consultancy will complement our wider Partnership Strategy and internal operating model review, informing both without taking responsibility for the overall strategy, a comprehensive internal efficiency review or full implementation of recommendations.