Service Design - Consultant (contract)

Opencast | B Corp™; Manchester; On-site; GBP 73,800 - 92,250; Full time

Job summary

A leading service design firm in the UK is seeking a Service Designer to enhance service delivery through user-centric design. Candidates must demonstrate the ability to analyze complex information, design prototypes, and facilitate workshops. The role requires experience in service design, strong stakeholder relationships, and eligibility for Security Check Clearance. The position offers a competitive daily rate and a collaborative work environment. Applicants should be prepared for travel as part of their duties.

Qualifications

• Experience working as a Service Designer across complex projects.
• Ability to build trust and develop strong relationships with stakeholders.
• Plan tasks effectively to achieve project objectives.

Responsibilities

• Identify and solve clients’ service problems.
• Investigate, define, and design the end-to-end service journey.
• Articulate tensions between various needs throughout the design process.

Skills

Analysed and synthesised complex information

Conveyed complex information using storytelling techniques

Designed artefacts for service systems

Designed prototypes to test concepts

Facilitated workshops and co-design sessions

Articulated tensions between technical, business, and user needs

Experience in agile delivery teams

Job description

Overview

Do you want to use service design to make systems simpler, fairer and more effective?

Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?

As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.

The role

You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.

If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.

To succeed in this role you need experience of working as a Service Designer across a range of complex projects.

In your CV and the interview, please show how you have:

• analysed and synthesised complex information into actionable insights, needs and recommendations
• conveyed complex information using storytelling techniques
• designed artefacts to evidence existing and new service systems and experiences
• designed prototypes to test new service concepts
• designed and facilitated workshops and co-design sessions
• helped clients see the value of the design process
• clearly and diplomatically articulated tensions between technical, business and user needs
• designed to UK government service standards (GDS)
• working in agile delivery teams

In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.

In the interview, please show how you have:

• built trust and developed strong working relationships with stakeholders
• respectfully and effectively challenged decisions or solutions you don’t agree with
• planned your own tasks, in order to achieve the objectives of your project.

In the interview we’ll ask you to present a piece of work which demonstrates this experience.

If you have experience in these areas, please show it on your CV and we can talk about it at the interview.

Rate

Up to £500pd Inside IR35

Requirements

Due to the nature of this role, applicants must either currently hold active Security Check (SC) Clearance or be eligible to obtain it.

Eligibility typically requires UK citizenship and continuous residence in the UK for the past five years, with no single absence exceeding 28 consecutive days. As a result, we are unable to progress applications from candidates who do not meet these requirements.

Where you’ll work

Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.

Want to know more?

Visit our website or email [e-mail]

We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.