Delivery Lead

Giacom; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Complimentary refreshments

Job summary

Giacom is seeking a Delivery Lead to coordinate and govern delivery across Agile change initiatives and live service activities in the UK. You will balance feature development with operational demands, ensuring delivery progress and service stability.

Working with engineering, Product, and stakeholders, you will provide structure, visibility, and control, driving continuous improvement and embedding strong governance across delivery and Run activities.

Qualifications

• Strong delivery management across Agile and operational environments.
• Proven ability to manage both planned and reactive workloads.
• Experience with Agile and flow-based frameworks (Scrum, Kanban, Scrumban).
• Strong prioritisation, risk, and dependency management.
• Experience using delivery metrics to track performance and improvement.
• Clear communication with technical and non-technical stakeholders.
• Understanding of incident management and live service environments.
• Experience driving Software Agile Teams.
• Technical Project Management experience.
• Work experience as a Software Developer or QA engineer.

Responsibilities

• Plan and manage delivery across change and operational work with clear priorities.
• Own prioritisation and flow of work, balancing incidents and production issues.
• Ensure delivery commitments meet definition of done and track in Jira.
• Coordinate teams with developers, QA and support engineers to manage dependencies.
• Identify and remove impediments, and manage risks and breaches.
• Track, forecast, and report delivery performance with clear metrics.
• Govern operational delivery and Run activities to meet SLAs.
• Facilitate team alignment and continuous improvement through ceremonies.
• Maintain strong stakeholder communication across Engineering, Product and Support.

Skills

Delivery management

Agile frameworks

Scrum

Kanban

Scrumban

Prioritisation

Risk management

Dependency management

Delivery metrics

Stakeholder comms

Incident management

Live service support

Software development

Education

BSc in Software Engineering

Tools

Jira

Job description

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

The Delivery Lead is responsible for coordinating and governing delivery across both Agile change initiatives and live service activities. The role ensures that planned work, operational tasks, and support activities are prioritised, managed, and delivered efficiently in line with business goals and service expectations.

Working closely with engineering teams, Product, and stakeholders, the Delivery Lead provides clear structure, visibility, and control across delivery. They balance feature development with operational demands such as incidents, data processing, and production support, ensuring both delivery progress and service stability.

The role acts as the central point of accountability for delivery outcomes, providing transparency on progress, risks, and capacity while driving continuous improvement across both delivery and operational practices.

What You\'ll Be Doing

• Plan and manage delivery across both change and operational work, ensuring timelines, priorities, and scope are clear and aligned with Product, Programme, and stakeholder goals
• Own prioritisation and flow of work, balancing planned delivery with incidents, data processing, production issues, and customer fixes using Agile and flow-based practices (Scrum, Kanban, Scrumban)
• Ensure delivery commitments are met, with work completed to definition of done, and maintain accurate tracking in Jira across all work types
• Coordinate teams and delivery activities, working closely with developers, QA, and 3rd line/support engineers to manage dependencies, resolve issues, and maintain progress
• Identify and remove impediments, managing risks, issues, and dependencies to protect both delivery outcomes and service stability
• Track, forecast, and report delivery performance, providing clear visibility of progress, capacity, risks, and service health using agreed metrics
• Govern operational delivery, ensuring SLAs are met, proactively managing breaches, and maintaining control over Run activities
• Facilitate team alignment and improvement, including Scrum ceremonies where appropriate, and drive continuous improvement through metrics, retrospectives, and reviews
• Maintain strong stakeholder communication, acting as the central coordination point across Engineering, Product, Support, and business stakeholders, including customer engagement where required

Skills, Qualifications, And Experience

• Strong delivery management across Agile and operational environments
• Proven ability to manage both planned and reactive workloads
• Experience with Agile and flow-based frameworks (Scrum, Kanban, Scrumban)
• Strong prioritisation, risk, and dependency management
• Experience using delivery metrics to track performance and improvement
• Clear communication with technical and non-technical stakeholders
• Understanding of incident management and live service environments
• Experience driving Software Agile Teams
• Technical Project Management experience
• Work experience as a Software Developer (Preferred) Or QA Engineer;
• BSc in Software Engineering or equivalent work experience as a SW Developer or QA engineer

What\'s in it for you?

• Flexible working.
• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You\'ll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.