Part-Time Ward Clerk — NHS Admin & Patient Care Liaison

Epsom and St Helier University Hospitals; Epsom; On-site; GBP 31,000 - 32,000; Part time

Job summary

Surrey Downs Health and Care is seeking a Ward Clerk for the Mary Seacole Unit at Epsom General Hospital. The role supports patient pathways from admission to discharge with robust administrative processes and effective communication across healthcare teams.

The post is 15 hours per week (Thu-Fri), fixed-term for 9 months, with a salary in the £30k range. The successful candidate will be detailed, organized, and able to multi-task in a busy clinical environment.

Qualifications

• GCSE English or equivalent is required.
• ECDL is required.
• NVQ Level 2 in Business Administration or Customer Care or equivalent is required.

Responsibilities

• Efficient admission and care coordination in line with national guidelines and trust policies.
• Reception and administrative support for patients and visitors.
• Maintain patient records in line with Trust policies and data protection.
• Coordinate discharge processes and notify GPs of outcomes.
• Support ward managers to ensure compliant, efficient service delivery.
• Communicate with patients, families and stakeholders with empathy.
• Provide flexible cover and support for colleagues as needed.

Skills

Interpersonal skills

Organisational skills

Attention to detail

Communication skills

IT literacy

Education

GCSE English or equivalent

ECDL

NVQ level 2 in Business Administration or Customer Care

Tools

PAS system

MS Office

Job description

Surrey Downs Health and Care is seeking a Ward Clerk for the Mary Seacole Unit at Epsom General Hospital. The role supports patient pathways from admission to discharge with robust administrative processes and effective communication across healthcare teams.

The post is 15 hours per week (Thu-Fri), fixed-term for 9 months, with a salary in the £30k range. The successful candidate will be detailed, organized, and able to multi-task in a busy clinical environment.