Ward Clerk

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Alton; On-site; GBP 26,000 - 27,000; Full time

Job summary

Ward Clerk role at Alton Community Hospital within the Hampshire and Isle of Wight Healthcare NHS Foundation Trust. You will support clinical teams with secretarial and administrative duties and serve as the first point of contact for visitors.

The position is full-time (37.5 hours weekly), based on-site at Alton, and a 12-month fixed-term contract. The role involves handling patient records in RiO, coordinating patient transport, and managing ward stock and linen.

Qualifications

• GCSE level education including English or Maths Grade C or Above.
• ECDL, NVQ Level 3 in business.

Responsibilities

• Act as a point of contact for ward staff and respond within guidelines using own initiative.
• Monitor IT systems and provide IT support for ward staff and clinical team.
• Ensure patient medical record systems (RiO) are available and correctly maintained, including demographics, validations, spine synchronisation, uploading.
• Order weekly linen and day-to-day stock for the team via Elis and MATMAN.

Education

GCSE level education including English or Maths Grade C or Above

ECDL, NVQ Level 3 in business

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Ward Clerk

The closing date is 27 September 2026

An exciting job opportunity has arisen to join our ward clerk team based at Alton community Hospital. You would be working and supporting the clinical teams with all their secretarial/administration needs. You will be the first point of call for visitors.

We are searching for someone who is patient focused, striving to give every patient who they interact with in the service to the right care and support they require. Providing excellent Administration support which would include answering the wards telephone calls, arranging patient transport, handling medical records using RIO. Organisation and ordering of ward stock, linen using a methodical and flexible approach and be able to prioritise workloads in order to meet the service needs. The post holder will be responsible for the organisation of their own workload and delegated decisions/actions, as deemed appropriate by the Operational Support Officer.

This is full time hours working Monday - Friday 37.5 hours and is a 12 month fixed term contract

Main duties of the job

To act as a point of contact for the ward staff and be able to respond within the agreed guidelines using own initiative.

To monitor IT systems and provide IT support for the ward staff and clinical team.

Ensure that patient medical record systems are available and monitor that they are correctly maintained. This includes, but is not limited to, ensuring correct RiO demographics, validations systems, and spine synchronisation, up-loading and maintaining correct.

Ordering weekly linen and day-to-day stocks for the team through Elis and MATMAN.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Qualifications

• GCSE level education including
• either English or Math's Grade C or Above
• ECDL, NVQ Level 3 in business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£25,760 to £27,476 a yearBased on full time hours