Ward Clerk - Eliot ward

London North West University Healthcare NHS Trust; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking a Ward Clerk for Eliot ward to provide high‑quality clerical and administrative support, acting as the first point of contact for patients and service users.

The role involves maintaining ward records, booking appointments, ensuring documentation is complete, and coordinating with the team to support nursing staff and patient care.

Qualifications

• General education GCSE or equivalent.
• Previous NHS experience.
• Sound administrative, organisational, secretarial, and computing skills.

Responsibilities

• Welcome patients and visitors to the ward in a friendly professional manner.
• Maintain records regarding admission/discharges/ward attenders/appointments on Clinical IT systems.
• Book patient appointments and keep track of unit log books for different clinical tasks.
• Ensure all appropriate documentation is complete and filed correctly.
• Ensure that all notes are tracked to the relevant department. Arranging for urgent collection and delivery as required.

Skills

Administrative skills

Computing skills

Experience using NHS IT system

High pressure environment experience

Education

GCSE or equivalent

Job description

Go back London North West University Healthcare NHS Trust

Ward Clerk - Eliot ward

The closing date is 29 September 2026

The post holder will be required to provide high quality clerical and administrative support as a member of the Eliot ward Team . You will act as first point of contact for all patients and service users putting patients at the heart of everything we do.

The role of the ward administration clerk is to assist in relieving the Nursing staff of as many non-midwifery/non-nursing duties as possible under the direct supervision of the Ward manager and Matron reporting to the Team Leader.

The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, polite and courteous manner along with a professional attitude.

Main duties of the job

The overall activities of the post-holder will include:

To welcome patients and visitors to the ward in a friendly professional manner.

Maintain records regarding admission/discharges/ ward attenders/ appointments, on Clinical IT systems.

Book patient appointments and keep track of unit log books for different clinical tasks.

Ensure all appropriate documentation is complete and filed correctly.

Ensure that all notes are tracked to the relevant department. Arranging for urgent collection and delivery as required.

To administer entry to database and validation corrections

Ensure all data collected re-entered in a timely manner, checking accuracy and details at all times for allocated specialities.

Communicate effectively and coordinate within the disciplinary team.

Maintain patient trac logs by updating audits regularly.

Open and distribute mail as appropriate.

Deal with Estates and make request for maintenance and repairs and follow up requests.

Order stationary and maintain relevant stock levels.

Ensure the safe keeping of Patients property in line with Trust policy.

Deal with Pharmacy requests forms and specimens to respective departments.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.

Person Specification

Education and Qualifications

• General education (GCSE or equivalent)
• Previous NHS Experience

Knowledge and experience

• Sound administrative, organisational, secretarial, and computing skills
• Experience using NHS IT system
• Experience working in a high pressure environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

London North West University Healthcare NHS Trust

£30,142 a yearper annum pro rata Inclusive of High Cost Area Supplement