Ward Clerk: Patient Pathway Coordinator

Surrey Downs Health and Care; Epsom; On-site; GBP 31,000 - 32,000; Part time

Job summary

Surrey Downs Health and Care is seeking a Ward Clerk for the Mary Seacole Unit at Epsom General Hospital. The role focuses on essential administrative and clerical support to ensure smooth ward operations from admission through discharge.

You will be the vital link between patients, families, and the medical team, handling records, coordinating admissions, and supporting multidisciplinary colleagues. A caring, organized individual is required for this 15-hour/week post.

Qualifications

• GCSE or equivalent in English at grade C or above.
• ECDL.
• NVQ level 2 in Business Administration or Customer Care or equivalent.
• Experience of using a full range of IT/patient administration systems.
• Experience of patient administration work in a healthcare setting.
• Experience of face-to-face customer contact.

Responsibilities

• Efficient Patient Admission and Care Coordination: Ensure patients are admitted, treated, and discharged efficiently, adhering to national guidelines and Trust policies while maintaining accurate and up-to-date records.
• Reception and Administrative Support: Provide a friendly, efficient reception service for patients and visitors, handle telephone enquiries, and support clinical teams with administrative tasks during ward rounds and meetings.
• Patient Record Management: Maintain and update patient records in compliance with the Trust Medical Records Policy, ensuring documentation is accurate, securely stored, and readily available to clinical staff.
• Discharge and Follow-Up Coordination: Facilitate discharge processes by liaising with relatives, carers, and other agencies, and notify GPs of patient outcomes to ensure appropriate follow-up care.
• Bed and Resource Management: Collaborate with the Clinical Site Management Team to manage bed allocation and coordinate specialist equipment and diagnostic tests for patient care.
• Communication and Stakeholder Engagement: Act as a key point of contact for patients, families, and stakeholders, using empathetic communication to address concerns and provide information.
• Compliance and Support: Assist ward managers in ensuring compliance with Trust standards, including infection control and data protection, while supporting quality improvement initiatives.
• Translation and Accessibility Services: Arrange translation services as required to ensure all patients have equitable access to care and information.
• Multidisciplinary Collaboration: Work closely with clinical teams and departments to maintain efficient systems, processes, and workflows that support patient care and operational needs.
• Administrative Flexibility: Provide cover for colleagues during absences, handle additional tasks as needed, and uphold Trust policies to maintain a high standard of service delivery.

Education

GCSE English

ECDL

NVQ level 2 in Business Administration or Customer Care or equivalent

Job description

Surrey Downs Health and Care is seeking a Ward Clerk for the Mary Seacole Unit at Epsom General Hospital. The role focuses on essential administrative and clerical support to ensure smooth ward operations from admission through discharge.

You will be the vital link between patients, families, and the medical team, handling records, coordinating admissions, and supporting multidisciplinary colleagues. A caring, organized individual is required for this 15-hour/week post.