Part Time Veterinary Receptionist

British Veterinary Association; Cwmbran; On-site; GBP 10,000 - 13,000; Part time

Job summary

A veterinary practice in Cwmbran is looking for a friendly and enthusiastic Receptionist to join their established team. The role involves welcoming clients, managing appointments, and providing exceptional customer service, contributing to the delivery of excellent care for animals. Candidates should possess strong interpersonal skills and be computer literate, aiming to provide a warm experience for clients while maintaining high quality in a fast-paced environment.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Positive relationship-building with clients.
• Confident telephone manner.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Welcoming patients and clients.
• Making appointments and handling telephone inquiries.
• Taking payments and performing administrative tasks.

Skills

Interpersonal skills

Customer service

Computer literacy

Verbal communication

Written communication

Education

GCSEs in English and Maths

Job description

We are looking for a friendly and enthusiastic Receptionist to join our established team at our Wellpets Cwmbran practice. The role will include welcoming patients and clients, making appointments, telephone enquiries, taking payments, and other administrative tasks. This exciting role would provide great job satisfaction to a highly motivated and organized individual who can deliver outstanding customer service.

Why join us?

We are a growing small animal practice with two well-equipped sites and a close-knit team that fosters a supportive and collaborative environment. Every team member plays a vital role in delivering exceptional care to our patients. Our vets bring extensive experience, working alongside dedicated veterinary nurses and support staff committed to animal welfare. We prioritize open communication and teamwork, ensuring everyone's voice is valued.

More about you

• Confident in dealing with clients and able to build positive relationships with professionalism and strong interpersonal skills.
• Computer literate with at least GCSEs or equivalent in English and Maths.
• Excellent telephone manner and people skills.
• Strong written and verbal communication skills.
• Ability to prioritize tasks in a fast-paced environment while maintaining high-quality service.
• Dependable, punctual, and flexible with working hours.

Working pattern

This is a part-time position, averaging 17.12 hours per week. The shifts will vary across the week, with practice hours between 8 am and 7 pm. There is a 1:4 Saturday morning rota, with shifts from 8:30 am to 1 pm.

Benefits include:

• 6.6 weeks annual leave
• Additional leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development via the IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care