Part Time Veterinary Receptionist

VC Evidensia UK; Cwmbran; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading veterinary practice in Cwmbran is seeking a friendly and enthusiastic Receptionist to join their team. This part-time role involves welcoming clients, managing appointments, and providing exceptional customer service. The practice values teamwork and offers various employee benefits, including generous annual leave and development opportunities.

Benefits

6.6 weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Confident in dealing with clients and building positive relationships.
• Strong written and verbal communication skills.
• Dependable and punctual, able to work flexible hours.

Responsibilities

• Welcoming patients and clients, making appointments, and managing telephone enquiries.
• Taking payments and performing various administrative tasks.
• Providing outstanding customer service in a fast-paced environment.

Skills

Customer Service

Interpersonal Skills

Communication

Computer Literacy

Education

GCSEs in English and Maths

Job description

We are looking for a friendly and enthusiastic Receptionist to join our established team at our Wellpets Cwmbran practice. The role will include welcoming patients and clients, making appointments, telephone enquiries, taking payments and further administrative tasks. This exciting role would give huge job satisfaction to a highly motivated and organised individual, who can deliver outstanding customer service.

We are a growing small animal practice with two well-equipped sites and a close-knit team that takes pride in fostering a supportive and collaborative environment. Every team member plays a vital role in delivering exceptional care to our patients. Our vets bring a wealth of experience, working alongside dedicated veterinary nurses and support staff who share a strong commitment to animal welfare. We prioritise open communication and teamwork, ensuring that everyone’s voice is valued.

More about you

• Confident in dealing with clients and have the ability to build positive relationships with a high level of professionalism and interpersonal skills.
• Be computer literate and have at least GCSE’s or equivalent in English and Maths.
• Have an excellent telephone manner and people skills.

Strong written and verbal communication skills.

• Ability to prioritize tasks according to importance in a fast-paced environment whilst providing a high quality service.
• Dependable, punctual, and able to work flexible working hours.

Working pattern

This is a part time position, averaging 23.12 hours per week.

This will be 3 x 6 hour shifts and 1 x 4 hour shift during the week, times may vary in line with practice opening hours between 8am and 7pm. There is also a 1:4 Saturday morning rota, which is an 8.30am-1pm shift.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Wellpets Vets, Cwmbran

Fairwater Square, Cwmbran, Cwmbran, NP44 4TA, United Kingdom