Veterinary Receptionist

British Veterinary Association; Hereford; On-site; GBP 10,000 - 15,000; Part time

Job summary

Join a dedicated reception team at a veterinary practice in Hereford, providing exceptional client service and administrative support. This part-time role offers a varied work environment with opportunities for learning and development. Enjoy competitive benefits, including enhanced family-friendly policies and a supportive working atmosphere.

Benefits

6.6 weeks annual leave

Birthday day off

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Discounted staff pet care

Qualifications

• Strong communication skills for client interactions.
• Desire to provide excellent customer service.
• Good IT, numeracy, and literacy skills.

Responsibilities

• Greeting clients and checking them in warmly.
• Handling phone and email enquiries efficiently.
• Booking appointments and processing payments.

Skills

Communication

Customer care

IT skills

Admin skills

Education

Experience in a veterinary environment

Job description

Hay Vets have an exciting opportunity for a dedicated person to join their busy reception team. You'll be the friendly face and reassuring voice that welcomes clients to the practice, supports them during their visit, and helps them access the care their pets need. Working at the heart of a busy hospital team, your role will be varied and rewarding-no two days are the same.

Main responsibilities of the role include but are not limited to;

Greeting and checking in clients with professionalism and warmth

Handling a high volume of phone and email enquiries

Booking appointments and procedures accurately

Taking payments and processing insurance claims

Supporting clinical teams with day-to-day coordination

Keeping the reception area clean, organised, and welcoming

Why join us?

Sitting on the bank above the iconic River Wye on the English/Welsh border, Hay is a great place to live and work. Overlooked by the Black Mountains and a short drive from the Brecon Beacons, our surroundings are a haven for the outdoor enthusiast. Our Hay practice and main branch is a modern, purpose-built premise which boasts a dental suite with digital radiography, doppler ultrasonography, digital radiography, multiparameter monitor, and in-house laboratory equipment. Our Talgarth branch surgery offers vet and nurse consults and we're striving to grow it. Our clinicians enjoy being all-rounders but there is support for specific interests too.

More about you

Great communication skills both written and, on the phone,

A desire to provide excellent customer care

Good IT, numeracy and literacy

Previous experience in a Veterinary environment is highly desirable

A keen eye for detail and strong admin skills

Flexible and approachable nature

About the rota

This is a part-time role covering 20 hours per week. You will cover a variety of shifts across Monday - Saturday.

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leaveFTE

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care