Veterinary Receptionist

Vet Record Careers; Abertillery; On-site; GBP 10,000 - 15,000; Part time

Job summary

Join a close-knit veterinary team as a part-time receptionist at a four-branch practice in South Wales. You will be the first point of contact for clients, responsible for greeting visitors, managing appointments, and processing payments, while benefiting from a supportive work environment with opportunities for professional growth.

Benefits

6.6 weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Pawsome Benefits

Pension scheme

Discounted staff pet care

Qualifications

• Enthusiastic and reliable with a professional demeanor.
• Experience in customer-facing roles preferred.

Responsibilities

• Greet customers and handle phone inquiries professionally.
• Manage appointment scheduling and payments.
• Maintain cleanliness in the reception area.

Skills

Professional manner

Customer service

Telephone inquiry management

Appointment scheduling

Payment processing

Job description

2 days ago Be among the first 25 applicants

South Wales Vets are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential.

Responsibilities

• Greet customers professionally and handle telephone inquiries promptly.
• Manage appointment scheduling, including booking, cancelling, and rearranging.
• Record, pass on, and follow up on enquiries.
• Process payments, including PDQ machine usage, and allocate on the system.
• Promote services, manage debt control, and cash up daily.
• Maintain a clean reception area and process clinic emails.
• Attend team meetings regularly.
  
  

Be part of delivering veterinary excellence

We are a four-branch small animal practice located across South Wales at Abertillery, Blackwood, Risca and Newport. This role is based at our Abertillery site.

Our Practice is within a short drive of the Brecon Beacons, perfect for outdoor activities, hiking and exploring the beautiful countryside. We are also around 30 minutes from Cardiff.

We have a laboratory for in-house use, ultrasonography, capnography, digital X-ray, ECG and BP.

Working as part of a team of reception staff, alongside 2 Vets and 4 nurses, you will be an integral part of offering our clients the high level of service the practice is proud to provide.

Working pattern

We are looking for someone to join our team on a part-time basis, working 3 days per week from 1 pm to 7 pm, with inclusion in the 1:4 Saturday rota working 9 am to 2 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Veterinary

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