Part-Time Vet Client Care Associate

Linnaeus Veterinary Limited; Hounslow; On-site; GBP 9,600 - 12,000; Part time

Benefits offered by this job

5 weeks holiday + bank holidays + 生日休假

Extensive Linnaeus CPD program

Career progression opportunities

Staff discount schemes

Enhanced sickness pay

Employer contribution pension scheme

Wellness program including EmployeeAss

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Job summary

Cave Veterinary Specialists is a specialist veterinary referral centre seeking a Part-time Client Care Associate to deliver exemplary client service. The role focuses on welcoming clients, managing appointments, handling calls, and supporting both clients and referring vets.

Training will be provided, with a 2-day-per-week pattern and weekend work in a 1:4 rotation. Join a dedicated team delivering high-quality animal care and professional client interactions across our multi-disciplinary

Qualifications

• Customer service/reception experience preferred but not essential.
• Ability to multitask under pressure with accuracy.
• Excellent interpersonal and communication skills.
• Team player with initiative and a friendly manner.

Responsibilities

• Greet clients and their pets warmly on arrival.
• Support clients with smooth client and patient flow from waiting room to payment processing.
• Arrange routine, urgent and emergency appointments with referring vets.
• Answer telephone calls promptly and professionally.
• Explain account status, process payments, and handle invoices/insurance claims.
• Field calls and emails from clients and vets.
• Maintain a welcoming clinic environment and perform light cleaning duties.

Skills

Customer service

Multitasking

Communication

Teamwork

Job description

Cave Veterinary Specialists is a specialist veterinary referral centre seeking a Part-time Client Care Associate to deliver exemplary client service. The role focuses on welcoming clients, managing appointments, handling calls, and supporting both clients and referring vets.

Training will be provided, with a 2-day-per-week pattern and weekend work in a 1:4 rotation. Join a dedicated team delivering high-quality animal care and professional client interactions across our multi-disciplinary