Part-time Client Care Associate

Linnaeus Veterinary Limited; Hounslow; Vor Ort; GBP 9.600 - 12.000; Teilzeit

Benefits dieser Stelle

5 weeks holiday + bank holidays + 生日休假

Extensive Linnaeus CPD program

Career progression opportunities

Staff discount schemes

Enhanced sickness pay

Employer contribution pension scheme

Wellness program including EmployeeAss

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Zusammenfassung

Cave Veterinary Specialists is a specialist veterinary referral centre seeking a Part-time Client Care Associate to deliver exemplary client service. The role focuses on welcoming clients, managing appointments, handling calls, and supporting both clients and referring vets.

Training will be provided, with a 2-day-per-week pattern and weekend work in a 1:4 rotation. Join a dedicated team delivering high-quality animal care and professional client interactions across our multi-disciplinary

Qualifikationen

• Customer service/reception experience preferred but not essential.
• Ability to multitask under pressure with accuracy.
• Excellent interpersonal and communication skills.
• Team player with initiative and a friendly manner.

Aufgaben

• Greet clients and their pets warmly on arrival.
• Support clients with smooth client and patient flow from waiting room to payment processing.
• Arrange routine, urgent and emergency appointments with referring vets.
• Answer telephone calls promptly and professionally.
• Explain account status, process payments, and handle invoices/insurance claims.
• Field calls and emails from clients and vets.
• Maintain a welcoming clinic environment and perform light cleaning duties.

Kenntnisse

Customer service

Multitasking

Communication

Teamwork

Jobbeschreibung

Job Title: Client Care Associate Location: Cave Veterinary Specialists Job Type: Part-time, 16 hours per week Shift pattern: 2 days per week. 8 hour shifts per day, varying between 07.30 and 20:00. Plus 1:4 weekends (Saturday or Sunday) with time off in lieu the following week.

Cave Veterinary Specialists is a specialist multi-disciplinary veterinary referral centre serving Clients, Pets and Vets in the South West. We offer outstanding levels of clinical care. Our dedicated vets, nurses and nursing assistants, supported by the client care teams, are committed to providing the highest quality clinical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets. We accept referrals in Anaesthesia, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery and Soft Tissue Surgery.

Overview

The role of Client Care Associate is an important operational role delivering excellence across all aspects of the client service journey. We are looking for an enthusiastic and friendly individual to join our Client Care Team to provide excellent service to our clients, referring vets and visitors. Our Client Care Team should create the image and the first impression of our business, remaining calm, courteous, and professional at all times.

• Greeting clients and their pets upon arrival in a warm and friendly manner.
• Support our clients with a smooth client and patient flow within the practice from the waiting room to payment processing.
• Arrangement of routine, urgent and emergency appointments from our referring vets.
• Answer the telephone promptly and professionally, handling enquiries from clients, referring vets and colleagues.
• Explanation to our clients of the status of their accounts, taking payments, processing insurance claims and issuing invoices.
• Fielding of phone calls and emails.
• Maintain a welcoming environment throughout the clinic by carrying out cleaning duties.
• Maintenance of patient records using our practice management software system.
• Communicating directly with clinical teams supporting the client and Referring vet journey and service.
• Close collaboration with our clinical teams regarding client accounts.
• Clerical duties related to patients under our care and account management.
• Miscellaneous administration tasks (i.e. filing, banking, online registrations, liaising with external companies)

The successful candidate will:

• Be highly motivated and well organised with the ability to work on their own initiative.
• Have a friendly, welcoming, and professional manner with excellent interpersonal skills both in person and on the phone.
• The ability to multitask under pressure whilst maintaining a high level of accuracy and quality of work.
• Can support and communicate effectively with clients, vet professionals, and fellow associates.
• Be a team player with the ability to establish positive working relationships.

This is a rewarding and challenging role. As one team we are committed to excellence in the care we provide for our patients and to do this teamwork is key. Client Care or reception experience is not essential, as full training will be provided.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Enhanced sickness pay
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

Cave Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.

Salary Value: £10,680.40 per annum; OUTSTANDING QUALITY CARE