Pet Care Client Experience Associate

Linnaeus; Wellington; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Holiday entitlement

CPD program

Career progression

Staff discount

Sickness pay

Pension

Wellness program

Referral rewards

Job summary

Linnaeus is seeking a Client Care Associate at Cave Veterinary Specialists in the South West. This part-time role supports the client service journey, greeting clients and their pets, guiding them from reception to payment, and coordinating with referring vets and hospital staff.

You will be friendly, well organised and able to multitask under pressure, with a professional manner on the phone and in person.

Qualifications

• Clients, vets and visitors require friendly professional service.
• Ability to manage busy front-desk activities with accuracy.
• Comfort with handling payments and data entry in a veterinary setting.

Responsibilities

• Greet clients and their pets warmly upon arrival.
• Support smooth client flow from waiting room to payment.
• Arrange routine, urgent and emergency appointments with vets.
• Answer phone calls and emails professionally.
• Explain account status, process payments and invoices.
• Maintain patient records using the practice software.
• Collaborate with clinical teams on client journeys.

Skills

Interpersonal skills

Multitasking

Professional communication

Job description

Linnaeus is seeking a Client Care Associate at Cave Veterinary Specialists in the South West. This part-time role supports the client service journey, greeting clients and their pets, guiding them from reception to payment, and coordinating with referring vets and hospital staff.

You will be friendly, well organised and able to multitask under pressure, with a professional manner on the phone and in person.