Housing Support Officer

North Wales Housing; Bangor; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

25 days annual leave + bank holidays

Benefits platform with savings

Further studies support

Employee health assistance

Enhanced maternity/paternity pay

Generous contributory pension

Job summary

North Wales Housing is seeking a Housing Support Officer for the Pendinas Scheme in Bangor. This 16-hour-per-week permanent role operates on a 6-weekly rota with varied shifts, offering the chance to support residents with a person-centred trauma-informed approach and to contribute to a professional housing support service.

Reporting to the Supported Housing Manager, you will help ensure safety, manage incidents, assist with housing and benefits claims, and promote social inclusion while

Qualifications

• Awareness of professional boundaries when supporting vulnerable people.
• Understanding safeguarding principles for children and vulnerable adults.
• Awareness of the support needs of vulnerable people.
• Demonstrable experience in a client-centred environment.
• Demonstrable experience handling information confidentially.

Responsibilities

• Maintaining the safety of the building and residents.
• Acting as first point of contact for incidents, liaising with staff and external agencies.
• Keeping accurate records and handing over to staff as appropriate.
• Assisting clients with housing and associated benefits claims.
• Providing engagement activities to promote social inclusion.

Skills

Professional boundaries

Safeguarding principles

Vulnerable client support

Client-centred environment

Confidentiality

Job description

Housing Support Officer (Pendinas)

Location: Pendinas Scheme, Bangor

Contract: Permanent

Salary: £26,551 per annum pro rata

Hours: 16 hours per week, on a 6-weekly rota

• Week 1 - Monday - Friday - 17:30 - 21:30
• Week 2 - Saturday and Sunday - 13:00 - 21:00
• Week 3 - Saturday and Sunday - 08:00 - 16:00
• Week 4 - Monday - Friday - 17:30 - 21:30
• Week 5 - Saturday and Sunday - 13:00 - 21:00
• Week 6 - Saturday and Sunday - 08:00 - 16:00

Do you have the ability to maintain a calm and professional approach while supporting vulnerable individuals? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.

About the Role

Reporting to the Supported Housing Manager, you'll be responsible for contributing towards the delivery of a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.

Key responsibilities include:

• Ensuring the safety of the building and residents
• Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff as appropriate
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients

About You

We're looking for professional individuals who put customers at the heart of everything they do.

Essential requirements:

• Awareness of professional boundaries
• Understanding of safeguarding principles for children and vulnerable adults
• Awareness of the support needs of vulnerable people
• Demonstrable experience of working in a client centred environment
• Demonstrable experience of working in a confidential manner

Why Join Us?

North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.

We offer:

• A supportive, values-driven organisation
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

Our values

We work as One Team, build Trust, stay Open, and continue to Learn - always putting our residents and communities first.

At North Wales Housing, we're committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know - we're here to help you to be at your best.

Job Applicant Privacy Notice

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