Part-Time Housing Support Officer — Trauma-Informed Care

North Wales Housing; Bangor; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

25 days annual leave

Benefits platform

Further studies support

Employee health assistance

Annual leave purchase scheme

Enhanced maternity and paternity pay

Job summary

North Wales Housing is seeking a Part-time Housing Support Officer for Pendinas in Bangor to contribute to a person-centred, trauma-informed support service under the Supported Housing Manager.

You will safeguard residents, coordinate responses to incidents, keep accurate records, assist clients with housing benefits and deliver engagement activities to promote social inclusion within a calm, professional team.

Qualifications

• Awareness of professional boundaries.
• Understanding of safeguarding principles for children and vulnerable adults.
• Awareness of the support needs of vulnerable people.
• Demonstrable experience of working in a client-centred environment.
• Demonstrable experience of working in a confidential manner.

Responsibilities

• Ensuring the safety of the building and residents
• Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff as appropriate
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients

Skills

Professional boundaries

Safeguarding principles

Support needs of vulnerable people

Client-centred approach

Confidentiality awareness

Job description

North Wales Housing is seeking a Part-time Housing Support Officer for Pendinas in Bangor to contribute to a person-centred, trauma-informed support service under the Supported Housing Manager.

You will safeguard residents, coordinate responses to incidents, keep accurate records, assist clients with housing benefits and deliver engagement activities to promote social inclusion within a calm, professional team.