Part-Time Training & Onboarding Administrator

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Bury St Edmunds; On-site; GBP 13,000 - 16,000; Part time

Job summary

The National Association of Citizens Advice Bureaux is seeking a proactive Training Support Administrator to provide essential administrative support to our Core Services and Training Manager in a busy, office-based role in Bury St Edmunds.

You will coordinate training administration, assist with recruitment and onboarding, keep accurate records and rotas, and help ensure volunteers and staff have an excellent experience.

Qualifications

• 1. Understanding of and commitment to the aims and principles of the Citizens Advice service.
• 2. An ability to demonstrate a high level of commitment to training and personal development.
• 3. Ability to prioritise tasks and meet deadlines using initiative.
• 4. Effective written and oral communication with a range of people and organisations.
• 5. Ability to use IT for statistical recording, record keeping and document production.
• 6. Ability to work collaboratively as part of a team with minimal supervision.
• 7. Ability to follow agreed procedures and maintain confidentiality.
• 8. Willingness to travel to our five offices by car where required.
• 9. Understanding of safeguarding health and safety and data protection procedures.
• 10. Experience in Learning and Development or adviser role is desirable.

Responsibilities

• Monitor and support recruitment of volunteers, including interview coordination and references.
• Assist with onboarding of new starters, joining docs, inductions and system access.
• Set up training and personnel records, monitor training progress and send completion reminders.
• Coordinate group and individual training sessions and attendance records.
• Maintain rotas for staff and rooms and support offboarding administration.
• Promote Citizens Advice aims and values and support service delivery.

Job description

The National Association of Citizens Advice Bureaux is seeking a proactive Training Support Administrator to provide essential administrative support to our Core Services and Training Manager in a busy, office-based role in Bury St Edmunds.

You will coordinate training administration, assist with recruitment and onboarding, keep accurate records and rotas, and help ensure volunteers and staff have an excellent experience.