Part-Time Tour Guide — Weekends & Evenings, Engaging History

Stafforce Recruitment; Talbot Green; On-site; GBP 12,000 - 18,000; Part time

Job summary

The Royal Mint Experience is seeking enthusiastic Tour Guides to join as part-time team members. The role involves delivering engaging tours, providing exceptional customer service, and bringing history to life for visitors from across the UK and beyond.

Hours vary, including weekends and evenings on a rota, with a minimum of 6 hours per week. Opening hours are 09:30–16:30, expanding to 08:30–20:30 over Christmas. Successful candidates must be flexible to work Monday–Sunday.

Qualifications

• Experience in customer-facing roles (retail or hospitality).
• Energetic, enthusiastic and confident while engaging groups.
• Strong customer service focus with a friendly demeanor.
• Willingness to learn and adapt in a visitor-focused environment.

Responsibilities

• Deliver engaging and informative guided tours to visitors.
• Embrace teamwork and contribute to the attraction's success.
• Follow tour scripts and be open to coaching and feedback.
• Maintain high standards of presentation throughout the attraction.
• Provide outstanding customer service at all times.
• Ensure punctuality and readiness for all scheduled shifts.
• Report incidents or concerns to the Duty/General Manager promptly.

Skills

Customer-facing experience

Retail or hospitality

Public speaking

Excellent customer service

Reliable and proactive

Job description

The Royal Mint Experience is seeking enthusiastic Tour Guides to join as part-time team members. The role involves delivering engaging tours, providing exceptional customer service, and bringing history to life for visitors from across the UK and beyond.

Hours vary, including weekends and evenings on a rota, with a minimum of 6 hours per week. Opening hours are 09:30–16:30, expanding to 08:30–20:30 over Christmas. Successful candidates must be flexible to work Monday–Sunday.