Royal Mint Customer Service Advisor

Nicholas Associates Group Limited; Llantrisant; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Canteen

Causal dress

Discounted or free food

Free, on-site parking

Company support benefits

Job summary

The Royal Mint in Llantrisant, CF72 8YT, is seeking a Customer Service Advisor to join its team. You will manage inquiries across social media, web, phone, live chat and email, delivering outstanding service and solving customer issues.

You will represent the brand, collaborate with various departments, and maintain accurate records to track success and continually exceed customer expectations.

Qualifications

• Product knowledge: thorough understanding of our products and the customer journey.
• Active listening: pay attention to customer needs and concerns.
• Empathy: show understanding and compassion.
• Conflict resolution: handle disputes calmly and effectively.
• Problem solving: find solutions to customer issues.
• Effective communication: clearly convey information.
• Adaptability: adjust to different situations and customer personalities.

Responsibilities

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Skills

Active Listening

Empathy

Conflict Resolution

Problem Solving

Effective Communication

Adaptability

Relationship Building

Product Knowledge

Job description

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

Shifts available and pay rate:

• Core Hours: Monday to Friday 9am - 5pm Pay rate of £25,865

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.