Part-Time Sundry Debt Recovery Specialist

South Hams District Council; Totnes; Hybrid; GBP 30,000 - 33,000; Part time

Job summary

South Hams District Council in Totnes is seeking a part-time Sundry Debt Officer to join our Benefits team. The role covers administration, billing, collection and recovery of sundry debts, housing benefit overpayments and BID levies, with a focus on fair customer treatment.

The ideal candidate will have debt recovery experience, strong negotiation and communication skills, and the ability to work in a hybrid pattern.

Qualifications

• Experience in debt recovery environment and multi-disciplinary team.
• Strong negotiation and influencing skills.
• Ability to manage challenging conversations confidently and professionally.
• Excellent customer service and solutions-focused approach.
• Strong analytical skills and attention to detail.
• Experience using a case management system for processing work.
• Ability to prioritise workloads and meet deadlines in a performance-driven team.

Responsibilities

• Administer, bill, collect and recover sundry debts, housing benefit overpayments and BID levies.
• Maintain accurate records and ensure fair customer treatment.
• Support income collection objectives through effective recovery actions.

Skills

Debt recovery experience

Negotiation skills

Communication skills

Customer service

Analytical skills

Case management system

workload prioritisation

Tools

Case management system

Job description

South Hams District Council in Totnes is seeking a part-time Sundry Debt Officer to join our Benefits team. The role covers administration, billing, collection and recovery of sundry debts, housing benefit overpayments and BID levies, with a focus on fair customer treatment.

The ideal candidate will have debt recovery experience, strong negotiation and communication skills, and the ability to work in a hybrid pattern.