000B 82A8 / 1 – Debt Recovery Officer

Brent Council; Greater London; On-site; GBP 24,000 - 34,000; Full time

Job summary

Carrington Blake Recruitment is seeking a Debt Recovery Officer for a public sector client in the Greater London area. The role involves contacting customers, negotiating repayment plans, and progressing cases through enforcement and legal processes to recover outstanding debts such as Council Tax and penalties.

You will manage a busy caseload, maintain accurate records, and liaise with solicitors, enforcement agents and debt collection agencies while delivering clear customer service and

Qualifications

• Experience in debt recovery, revenues or enforcement.
• Knowledge of debt recovery processes and legislation.
• Experience handling customer enquiries and complaints.
• No formal qualifications required.
• Basic DBS check required.
• For SO1 level: experience with court proceedings and supporting junior staff is beneficial.

Responsibilities

• Contacting customers to recover outstanding debts.
• Negotiating repayment plans and following up missed payments.
• Managing a caseload of debt recovery cases.
• Handling customer enquiries and complaints.
• Liaising with solicitors, enforcement agents and debt collection agencies.
• Updating financial records and producing reports.
• Progressing cases through legal and enforcement processes.

Skills

Debt recovery

Negotiation

Communication

Analytical

Microsoft Excel

Customer enquiries handling

Court proceedings knowledge

Tools

Microsoft Excel

Job description

Work Pattern: 36 hours per week,

PAYE Pay Rate: £20.74 per hour

Main Purpose of the Role

To recover outstanding debts owed to the Council, including Council Tax, Parking Penalties, Housing Benefit Overpayments and Adult Social Care debts. The role involves managing debt cases, negotiating payment arrangements and progressing cases through enforcement and legal proceedings.

Typical Day Overview

• Contacting customers to recover outstanding debts.
• Negotiating repayment plans and following up missed payments.
• Managing a caseload of debt recovery cases.
• Handling customer enquiries and complaints.
• Liaising with solicitors, enforcement agents and debt collection agencies.
• Updating financial records and producing reports.
• Progressing cases through legal and enforcement processes.

Key Skills & Responsibilities

• Experience in debt recovery, revenues or enforcement.
• Knowledge of Council Tax, parking or other local authority debts.
• Strong negotiation and communication skills.
• Ability to deal with challenging and vulnerable customers.
• Understanding of debt enforcement and legal procedures.
• Good numerical, analytical and problem-solving skills.
• Strong IT skills, including Microsoft Excel.
• Ability to manage a busy caseload and competing priorities.

Essential Requirements

• Previous experience in debt recovery, revenues or a similar environment.
• Experience handling customer enquiries and complaints.
• Knowledge of debt recovery processes and legislation.
• No formal qualifications required.
• Basic DBS check required.
• For SO1 level: experience with court proceedings and supporting junior staff is beneficial.