Part-Time Store Supervisor — Lead Customer Service & Sales

Ryman; Salisbury; On-site; GBP 6,300 - 8,400; Part time

Benefits offered by this job

Competitive pay package

Company pension scheme

Generous holiday allowance

Training programme

Apprenticeship programs

Mental health support

Exclusive discounts

Cycle2Work

Long service awards

Colleague referral scheme

Job summary

Ryman in Salisbury is looking for a Store Supervisor to support the store management team and drive turnover and customer satisfaction in line with lean principles.

You will act as an ambassador for the brand, train colleagues, maintain high visual standards, ensure security and policy compliance, and take leadership in the absence of the Store/Deputy Manager.

The role offers a competitive pay package, an attractive benefits suite and opportunities to develop your skills.

Qualifications

• Passion for the Ryman Brand and delivering outstanding customer service.
• Enthusiastic, driven and results-focused.
• Self-motivated with the ability to work independently and as part of a team.
• Confident in maximizing sales opportunities and handling multiple tasks.
• Flexibility with hours and location.

Responsibilities

• Act as an ambassador for Ryman and the Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.

Skills

Customer service excellence

Team leadership

Communication

Adaptability

Problem solving

Job description

Ryman in Salisbury is looking for a Store Supervisor to support the store management team and drive turnover and customer satisfaction in line with lean principles.

You will act as an ambassador for the brand, train colleagues, maintain high visual standards, ensure security and policy compliance, and take leadership in the absence of the Store/Deputy Manager.

The role offers a competitive pay package, an attractive benefits suite and opportunities to develop your skills.