Store Manager: Drive Sales & Service Excellence

Ryman; Scotland; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay package

Company pension

Generous holiday allowance

Training programme

Apprenticeship programmes

Mental health support

Staff discounts

Cycle2Work

Long service awards

Referral scheme

Social events

Job summary

Ryman is seeking a Store Manager to lead a dynamic store team, driving turnover and profitability over a 37.5-hour week. You will monitor KPIs such as wages, wastage and shrinkage while delivering outstanding customer service and maintaining store standards.

You will recruit, mentor and develop staff, optimise stock, promotions and layouts, and collaborate with Retail Support to ensure smooth operations. Join a long-standing brand with a focus on growth and service excellence.

Qualifications

• Must have proven experience in retail management and driving store performance.
• Strong customer service focus and ability to motivate a team.
• Comfortable planning and managing budgets and KPIs.
• Excellent communication and collaboration skills.

Responsibilities

• Lead and develop a strong store team to deliverSales and KPI targets.
• Drive turnover and revenue from the store using lean principles.
• Manage wage costs, wastage, and shrinkage in line with budgets.
• Maintain high standards in customer service, audits and compliance.
• Build relationships with Retail Support to handle stock, promotions and training.
• Recruit and retain high-calibre colleagues reflecting brand values.
• Plan store resources to operate profitably within budgets.
• Coach and develop the team to improve performance.

Skills

Store management

Customer service

Leadership

Budgeting

Team development

Sales optimization

Job description

Ryman is seeking a Store Manager to lead a dynamic store team, driving turnover and profitability over a 37.5-hour week. You will monitor KPIs such as wages, wastage and shrinkage while delivering outstanding customer service and maintaining store standards.

You will recruit, mentor and develop staff, optimise stock, promotions and layouts, and collaborate with Retail Support to ensure smooth operations. Join a long-standing brand with a focus on growth and service excellence.