Part-Time Sports Centre Receptionist & Customer Care

Dorset Council; Wareham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Training & development

Disability Confident Employer

Job summary

Dorset Council’s Purbeck Sports Centre is hiring a Part-Time Customer Service Officer to join our friendly reception team. You’ll be the first point of contact for visitors, handle enquiries in person, by phone and online, and help with bookings and payments.

Flexibility is essential, with Tuesday evening shifts, some weekends and additional day during school holidays. The role averages about 12.75 hours per week, and we offer training, development opportunities, and a supportive, inclusive

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience.
• Good IT skills.
• The ability to work effectively in a busy environment.
• A positive, proactive attitude and the ability to use their own initiative.
• Strong teamwork skills and a commitment to delivering excellent customer care.

Responsibilities

• Handle customer enquiries in person, by telephone and online regarding the Centre, its facilities, activities and events.
• Take bookings and process payments using our point-of-sale system, including cash and card transactions.
• Support general administrative tasks, including record keeping, maintaining information displays and managing bookings.
• Provide a welcoming and professional experience for all visitors to the Centre.

Skills

Verbal comms

Written comms

Customer service

IT skills

Teamwork

Proactive attitude

Tools

POS system

Job description

Dorset Council’s Purbeck Sports Centre is hiring a Part-Time Customer Service Officer to join our friendly reception team. You’ll be the first point of contact for visitors, handle enquiries in person, by phone and online, and help with bookings and payments.

Flexibility is essential, with Tuesday evening shifts, some weekends and additional day during school holidays. The role averages about 12.75 hours per week, and we offer training, development opportunities, and a supportive, inclusive