Customer Services Officer

Dorset Council; Wareham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Training & development

Disability Confident Employer

Job summary

Dorset Council’s Purbeck Sports Centre is hiring a Part-Time Customer Service Officer to join our friendly reception team. You’ll be the first point of contact for visitors, handle enquiries in person, by phone and online, and help with bookings and payments.

Flexibility is essential, with Tuesday evening shifts, some weekends and additional day during school holidays. The role averages about 12.75 hours per week, and we offer training, development opportunities, and a supportive, inclusive

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience.
• Good IT skills.
• The ability to work effectively in a busy environment.
• A positive, proactive attitude and the ability to use their own initiative.
• Strong teamwork skills and a commitment to delivering excellent customer care.

Responsibilities

• Handle customer enquiries in person, by telephone and online regarding the Centre, its facilities, activities and events.
• Take bookings and process payments using our point-of-sale system, including cash and card transactions.
• Support general administrative tasks, including record keeping, maintaining information displays and managing bookings.
• Provide a welcoming and professional experience for all visitors to the Centre.

Skills

Verbal comms

Written comms

Customer service

IT skills

Teamwork

Proactive attitude

Tools

POS system

Job description

We currently have an exciting opportunity for a Part-Time Customer Service Officer to join our team at Purbeck Sports Centre.

The successful candidate will become part of a small, dedicated team, helping to ensure the smooth day-to-day operation of the Centre. We recognise that every role makes a difference and that our employees are key to our success.

What Will You Be Doing

We are looking for a motivated, customer-focused team player to join our reception team.

As the first point of contact for customers, you will need to be confident, approachable and committed to delivering excellent customer service.

Key Responsibilities Include

• Handling customer enquiries in person, by telephone and online regarding the Centre, its facilities, activities and events.
• Taking bookings and processing payments using our point-of-sale system, including cash and card transactions.
• Supporting general administrative tasks, including record keeping, maintaining information displays and managing bookings.
• Providing a welcoming and professional experience for all visitors to the Centre.

What are we looking for?

The Successful Candidate Will Have

• Excellent verbal and written communication skills.
• Previous customer service experience.
• Good IT skills.
• The ability to work effectively in a busy environment.
• A positive, proactive attitude and the ability to use their own initiative.
• Strong teamwork skills and a commitment to delivering excellent customer care.

About You

Flexibility and reliability are essential for this role. The position includes Tuesday evening shifts, some weekends, and additional day during school holidays. This is a part time role that averages over the year at 12.75 hours per week.

The shift pattern is set annually, meaning you will know your working schedule from January through to December.

What’s In It For You

As part of our team, you'll have access to a range of employee benefits, opportunities for training and development, and the support you need to grow and progress in your career.

We are committed to becoming a more diverse and inclusive organisation. We believe that individuals with different skills, perspectives and backgrounds strengthen both our workforce and our communities. We welcome applications from everyone and are proud to be a Disability Confident Employer.

We are committed to making our recruitment process accessible. Please let us know in your application if you require any reasonable adjustments.

Further Information

For more information or an informal discussion about the role, please contact Mike Holland at Purbeck Sports Centre on 01929 500000 or at [email protected]

Additional

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert.

This role is UK based, and we will need to establish your Right to Work as part of the appointment process.

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

About Us

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:

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At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You Will

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.