Part-Time SPOA Administrator – NHS Community Nursing

Transformation Unit; Wellingborough; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

The Northamptonshire Healthcare NHS Foundation Trust invites applications for a Part Time Single Point of Access Administrator (Band 3) at Isebrook Hospital, Wellingborough. You will be the first point of contact for Community Nursing Services, handling referrals via telephony, email and System One.

Working in an integrated admin team, you will signpost to services, record patient details accurately, and support a fast, customer-focused service for patients and professionals.

Qualifications

• Customer care experience.
• SPOA knowledge/work experience.
• SystmOne trained.

Responsibilities

• Answer telephone calls promptly and handle queries.
• Record patient demographics and clinical information accurately.
• Direct patients to appropriate healthcare professionals.
• Signpost to relevant services and support urgent assessments when needed.
• Maintain confidentiality and comply with Information Governance.

Skills

Customer care

SPOA knowledge

SystmOne trained

Tools

SystmOne

Microsoft Office

Job description

The Northamptonshire Healthcare NHS Foundation Trust invites applications for a Part Time Single Point of Access Administrator (Band 3) at Isebrook Hospital, Wellingborough. You will be the first point of contact for Community Nursing Services, handling referrals via telephony, email and System One.

Working in an integrated admin team, you will signpost to services, record patient details accurately, and support a fast, customer-focused service for patients and professionals.