Single Point of Access Administrator

Northamptonshire Healthcare NHS Foundation Trust; Wellingborough; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Northamptonshire Healthcare NHS Foundation Trust is seeking a Part time Single Point of Access Administrator (Grade Band 3) based at Isebrook Hospital, Wellingborough. The role supports Community Nursing Services, handling calls, referrals, and information flow with patients and staff.

The post involves working in an integrated team, using System One, delivering high levels of customer service and accurate data capture to ensure timely patient access to the appropriate clinician.

Qualifications

• Customer care experience is essential.
• SPOA knowledge or work experience preferred.
• SystmOne training or experience required.
• Proficiency in IT and MS Office is expected.

Responsibilities

• Answer and route incoming SPOA calls promptly with a high level of customer service.
• Record patient demographics and clinical information accurately in the System One and referral pathways.
• Signpost to relevant services and prioritise urgent assessments when needed.
• Coordinate with healthcare professionals and external stakeholders to direct referrals appropriately.

Skills

Customer care experience

SPOA Knowledge/ Work Experience

SystmOne Trained

IT literate

Verbal and written communication

Tools

SystmOne

Job description

Main area Single Point of Access Administrator Grade Band 3 Contract Permanent: Part time Hours Part time – 30 hours per week (pa pro rata) Job ref 270-TH392-AD

Site Isebrook Hospital Town Wellingborough Salary £25,760 - £27,476 pa pro rota Salary period Yearly Closing 16/10/2026 08:00

Job overview

The Community Nursing Single Point of Access is a contact centre for Community Nursing Services within NHFT including District Nursing, Urgent Response Care, Specialist Nursing and Specialist Palliative Care .

Main duties of the job

The post holder will be working in an integrated skill mix team of administrative staff and will work closely with the Community Nursing teams . This is an important, customer focused role involving acting as an interface with patients and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services . This is completed by u sing Syst e m O ne and referral pathways to record patient's demographics and basic clinical information, as provided by the referrer, you will ensure patients are directed to the most appropriate healthcare professional or end disposition . Referral routes include telephony, email and electronic health systems such as System One .

This role works collaboratively with colleagues across the service to ensure an excellent level of service is provided to patients .

The post holder will be part of the single point of contact for service users and will be required to promptly answer telephone calls, resolve routine and non-routine queries and provide a high level of customer service, which will include signposting to relevant services prioritising urgent assessment when required.

Handle all incoming calls to the SPOA, receive, record and relay confidential and sensitive information ensuring all information is accurate and compliant with Information Governance .

Working for our organisation

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our ‘outstanding’ rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Person specification

Knowledge and experience

• Customer care experience
• SPOA Knowledge/ Work Experience
• SystmOne Trained

Behaviours and values

• Ability to work in a fast paced and challenging environment
• To be able to work as part of a Team
• Ability to work in a flexible way and respond to change.
• To work independently and at the same time to contribute to the work of the whole SPOA team to ensure the delivery of consistently high levels of service

Skills and Abilities

• Experience of using specialized computer systems, such as SystmOne.
• IT literate with the use of Microsoft Office with advanced keyboard skills
• Fast paced environment
• Good communication skills- verbal and written
• To be able to evaluate and prioritise work, responding quickly to unpredictable daily changes in work pattern.

By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.

You must ensure that your application, including supporting statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

Correspondence regarding your application will be sent to you via a TRAC system account.

Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.

Please note that all new starters to the trustare subject to a probationary period.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.