Urgent Care SPOA Call Advisor — Part Time

Dorset HealthCare University NHS Foundation Trust; Upton St. Leonards; On-site; GBP 17,000 - 23,000; Part time

Job summary

Dorset HealthCare University NHS Foundation Trust is hiring a SPOA Call Advisor for Dorset Integrated Urgent Care Services. The role involves handling calls from hospitals, care homes, social services and ambulance teams, recording details in SystmOne, and directing patients to the most suitable urgent care option.

Part-time 31.5 hours weekly, shifts include evenings and weekends. DBS check required and visa sponsorship not available.

Qualifications

• Customer service experience is essential.
• Ability to handle calls calmly and professionally.

Responsibilities

• Receive requests for assistance, treatment or care from healthcare practitioners or other professionals.
• Answer calls efficiently and courteously using set templates and recording information in the system.
• Take detailed information from referrers and assess capacity to ensure appropriate care.

Skills

Customer service experience

Calm communicator

Telephone etiquette

Tools

SystmOne

Job description

Dorset HealthCare University NHS Foundation Trust is hiring a SPOA Call Advisor for Dorset Integrated Urgent Care Services. The role involves handling calls from hospitals, care homes, social services and ambulance teams, recording details in SystmOne, and directing patients to the most suitable urgent care option.

Part-time 31.5 hours weekly, shifts include evenings and weekends. DBS check required and visa sponsorship not available.