Single Point of Access Administrator

Transformation Unit; Wellingborough; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

The Northamptonshire Healthcare NHS Foundation Trust invites applications for a Part Time Single Point of Access Administrator (Band 3) at Isebrook Hospital, Wellingborough. You will be the first point of contact for Community Nursing Services, handling referrals via telephony, email and System One.

Working in an integrated admin team, you will signpost to services, record patient details accurately, and support a fast, customer-focused service for patients and professionals.

Qualifications

• Customer care experience.
• SPOA knowledge/work experience.
• SystmOne trained.

Responsibilities

• Answer telephone calls promptly and handle queries.
• Record patient demographics and clinical information accurately.
• Direct patients to appropriate healthcare professionals.
• Signpost to relevant services and support urgent assessments when needed.
• Maintain confidentiality and comply with Information Governance.

Skills

Customer care

SPOA knowledge

SystmOne trained

Tools

SystmOne

Microsoft Office

Job description

Main area Single Point of Access Administrator Grade Band 3 Contract Permanent: Part time Hours Part time - 30 hours per week (pa pro rata) Job ref 270-TH392-AD

Employer Northamptonshire Healthcare NHS Foundation Trust Employer type NHS Site Isebrook Hospital Town Wellingborough Salary £25,760 - £27,476 pa pro rota Salary period Yearly Closing 16/10/2026 08:00

Single Point of Access Administrator

Band 3

Job overview

The Community Nursing Single Point of Access is a contact centre for Community Nursing Services within NHFT including District Nursing, Urgent Response Care, Specialist Nursing and Specialist Palliative Care .

Main duties of the job

The post holder will be working in an integrated skill mix team of administrative staff and will work closely with the Community Nursing teams . This is an important, customer focused role involving acting as an interface with patients and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services . This is completed by u sing Syst e m O ne and referral pathways to record patient's demographics and basic clinical information, as provided by the referrer, you will ensure patients are directed to the most appropriate healthcare professional or end disposition . Referral routes include telephony, email and electronic health systems such as System One .

This role works collaboratively with colleagues across the service to ensure an excellent level of service is provided to patients .

The post holder will be part of the single point of contact for service users and will be required to promptly answer telephone calls, resolve routine and non-routine queries and provide a high level of customer service, which will include signposting to relevant services prioritising urgent assessment when required.

Handle all incoming calls to the SPOA, receive, record and relay confidential and sensitive information ensuring all information is accurate and compliant with Information Governance .

Working for our organisation

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our ‘outstanding’ rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Person specification

Knowledge and experience

• Customer care experience
• SPOA Knowledge/ Work Experience
• SystmOne Trained

Behaviours and values

• Ability to work in a fast paced and challenging environment
• To be able to work as part of a Team
• Ability to work in a flexible way and respond to change.
• To work independently and at the same time to contribute to the work of the whole SPOA team to ensure the delivery of consistently high levels of service

Skills and Abilities

• Experience of using specialized computer systems, such as SystmOne.
• IT literate with the use of Microsoft Office with advanced keyboard skills
• Fast paced environment
• Good communication skills- verbal and written
• To be able to evaluate and prioritise work, responding quickly to unpredictable daily changes in work pattern.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.

Please note that all new starters to the trustare subject to a probationary period.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.