Part-Time Social Care Access Advisor

Dumfries and Galloway Council; Dumfries; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Vivup discounts

LGPS Scotland

Cycle-to-Work scheme

Wellbeing Champions

Job summary

Dumfries and Galloway Council is seeking a Contact Centre Advisor for the Single Access Point in Dumfries. The role is 21 hours per week across 3 days, fixed term until July 2027, office-based at Carruthers House.

You will triage referrals, gather information, and connect people to Children and Families Social Work, Adult Care Social Work, Health and Social Care Partnership, ensuring a professional and confidential service to the public.

Qualifications

• Evidence information gathering to identify needs.
• Respond to phone calls and emails from the public in a sensitive and professional manner.
• Extended experience in social care or administrative setting essential.
• SCQF level 4 or equivalent in a relevant subject.

Responsibilities

• Handle referrals on behalf of Children and Families Social Work and Adult Care Social Work.
• Carry out administrative tasks to connect people to required support.
• Work as part of a multi-agency Single Access Point team.

Skills

Information gathering

Public interaction

Phone & email handling

Team player

Calm under pressure

Education

SCQF level 4 or equivalent in a relevant subject

Job description

Dumfries and Galloway Council is seeking a Contact Centre Advisor for the Single Access Point in Dumfries. The role is 21 hours per week across 3 days, fixed term until July 2027, office-based at Carruthers House.

You will triage referrals, gather information, and connect people to Children and Families Social Work, Adult Care Social Work, Health and Social Care Partnership, ensuring a professional and confidential service to the public.