Part-Time Services Coordinator (Maternity Cover)

IANL; Greater London; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

IANL is seeking a meticulous Services Coordinator for a part-time maternity cover role in Greater London. You will be the first point of contact for service requests, provide essential administrative support to the Head of Operations and Trustees, and help maintain records, communications and smooth service delivery.

The role requires strong organisational skills, excellent communication, and a proactive approach to improving workflows within a friendly, community-focused environment.

Qualifications

• Experience as an office administrator in a similar organisation.
• Ability to analyse and document processes.
• Excellent written and spoken communication.
• Experience in a customer/service environment.
• Strong organisational skills and attention to detail.
• Proactive, works well independently and in a team.

Responsibilities

• Serve as first point of contact for service requests via phone and email.
• Support Head of Operations and Board of Trustees; take minutes as needed.
• Liaise with teams; document processes and improve workflows.
• Manage data across membership lists, records and communications.
• Assist with events, notices, and Jummah announcements.
• Support zakat/admin workflow and confidentiality in handling records.

Skills

Office administration

Process analysis

Excellent communication

Customer service

Organisational skills

Proactive team member

Tools

Microsoft Office

Google Workspace

Job description

IANL is seeking a meticulous Services Coordinator for a part-time maternity cover role in Greater London. You will be the first point of contact for service requests, provide essential administrative support to the Head of Operations and Trustees, and help maintain records, communications and smooth service delivery.

The role requires strong organisational skills, excellent communication, and a proactive approach to improving workflows within a friendly, community-focused environment.