Part-Time Service Support & Invoicing Coordinator

Spy Alarms Ltd; Greater London; Hybrid; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Pension

25 days holiday + bank holidays

Attendance bonus

Employee assistance program

Career progression

Sick pay

Rewards & recognition

Ongoing training

Company events

Enhanced maternity leave

Enhanced paternity leave

On-site parking

Referral programme

Job summary

Spy Alarms Ltd in the United Kingdom is seeking a part-time Service Support Administrator to oversee invoicing, credit notes and parts coordination across Reactive and Engineering teams. Reporting to the Service Support Lead, you will ensure timely work order closures, accurate invoicing and robust service administration processes.

The role offers a flexible, office-based schedule with 21 hours per week. This position supports revenue protection and high customer service standards within a

Qualifications

• Experience in a reactive busy environment (2 years preferred).
• Invoicing and reactive work order closures (preferred).
• Office-based administrative experience.

Responsibilities

• Support the work order closure and invoicing process, ensuring completed work is reviewed, closed and invoiced accurately and within agreed timescales.
• Monitor invoicing backlogs and outstanding work orders, identifying delays and coordinating actions to improve cash collection and customer communication.
• Own parts coordination activity across the Reactive department, working closely with Stores and Engineering teams to ensure parts availability supports work order completion.
• Monitor outstanding parts orders and proactively manage delays that could impact service delivery, customer satisfaction or work order completion.
• Support delivery of small works targets through overflow booking activity, reporting and operational coordination.

Skills

Ownership and accountability

Analytical thinking

Confidence to challenge constructively

Problem solving

Proactive communication

Education

GCSE or equivalent (preferred)

Job description

Spy Alarms Ltd in the United Kingdom is seeking a part-time Service Support Administrator to oversee invoicing, credit notes and parts coordination across Reactive and Engineering teams. Reporting to the Service Support Lead, you will ensure timely work order closures, accurate invoicing and robust service administration processes.

The role offers a flexible, office-based schedule with 21 hours per week. This position supports revenue protection and high customer service standards within a