Service Support Administrator (Part-Time)

Spy Alarms Ltd; Greater London; Hybride; GBP 17 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Pension

25 days holiday + bank holidays

Attendance bonus

Employee assistance program

Career progression

Sick pay

Rewards & recognition

Ongoing training

Company events

Enhanced maternity leave

Enhanced paternity leave

On-site parking

Referral programme

Résumé du poste

Spy Alarms Ltd in the United Kingdom is seeking a part-time Service Support Administrator to oversee invoicing, credit notes and parts coordination across Reactive and Engineering teams. Reporting to the Service Support Lead, you will ensure timely work order closures, accurate invoicing and robust service administration processes.

The role offers a flexible, office-based schedule with 21 hours per week. This position supports revenue protection and high customer service standards within a

Qualifications

• Experience in a reactive busy environment (2 years preferred).
• Invoicing and reactive work order closures (preferred).
• Office-based administrative experience.

Responsabilités

• Support the work order closure and invoicing process, ensuring completed work is reviewed, closed and invoiced accurately and within agreed timescales.
• Monitor invoicing backlogs and outstanding work orders, identifying delays and coordinating actions to improve cash collection and customer communication.
• Own parts coordination activity across the Reactive department, working closely with Stores and Engineering teams to ensure parts availability supports work order completion.
• Monitor outstanding parts orders and proactively manage delays that could impact service delivery, customer satisfaction or work order completion.
• Support delivery of small works targets through overflow booking activity, reporting and operational coordination.

Connaissances

Ownership and accountability

Analytical thinking

Confidence to challenge constructively

Problem solving

Proactive communication

Formation

GCSE or equivalent (preferred)

Description du poste

Service Support Administrator (Part-Time)

Pay: £17,000.00-£18,000.00 per year

Job Description:

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

Role Summary

Reporting to the Service Support Lead, the Service support admin is responsible for invoicing and reactive work order closures.

The role provides oversight of invoicing, credit note governance, Free of Charge activity, parts coordination, operational audits, reporting and service administration processes. Working across Reactive, Priority Accounts and Engineering teams, the Service Support admin ensures operational standards are maintained, revenue is protected and service processes are delivered consistently.

MAIN RESPONSIBILITIES

The Service Support admin ensures the controls behind our service operation are effective and consistent.

They provide the controls, reporting and support mechanisms that enable teams to make informed decisions, maintain high standards and deliver consistent customer outcomes.

They help ensure customers receive the right parts, work orders are completed and invoiced promptly, service failures are identified and addressed, and operational teams have the support and information they need to deliver excellent customer outcomes.

Duties

• Support the work order closure and invoicing process, ensuring completed work is reviewed, closed and invoiced accurately and within agreed timescales.
• Monitor invoicing backlogs and outstanding work orders, identifying delays and coordinating actions to improve cash collection and customer communication.
• Own parts coordination activity across the Reactive department, working closely with Stores and Engineering teams to ensure parts availability supports work order completion
• Monitor outstanding parts orders and proactively manage delays that could impact service delivery, customer satisfaction or work order completion.
• Support delivery of small works targets through overflow booking activity, reporting and operational coordination.

Skills

Ownership and accountability

Analytical thinking

Confidence to challenge constructively

Problem solving

Proactive communication

Key Performance Measures

Work order closure within SLA

Invoice completion and timeliness

Credit Note value and trend reduction

Free of Charge value and trend reduction

Parts availability and fulfilment

Aged work order reduction

Operational audit compliance

Hours and other details about the job:

This is an office-based part-time role (21 hours) we are flexible on how those hours are split across the week. The only requirement is minimum 5 hours on Monday, flexibility to manage any task in hand.

NSSA Security Screening is required for this role.

Job Types: Part-time, Permanent

• Pension
• Up to 25 days holiday plus bank holidays and attendance bonus of 1 day
• BUPA employee assistance program
• Career progression opportunities
• Company sick pay
• Rewards & recognition programmes
• Ongoing training
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• On-site parking
• Referral programme
• Do you live in or close to Orpington?
• Are you working with Controllers, Engineers, Technical Support and other operational teams

Education:

• GCSE or equivalent (preferred)

Experience:

• Working in a reactive busy environment: 2 years (preferred)